Troubleshooting; Communication; Service - Phonak FreeCom 3000 Mode D'emploi

9 Troubleshooting

9.1 Communication

Problem: No communication possible
u Check that the headset's QD-connectors are connected correctly.
u Check that the headset's connector is inserted correctly in aircraft panel.
u Check if the custom ear mold or the generic ear shell is clean.
u Check that the aircraft panel volume controls are not set too low.
u Check the aircraft fuse of circuit breaker.
u Try using the headset in a different headset socket.
u Disconnect the QD-connectors and check for damage of connector or pins.
u Disconnect the headset connector from aircraft panel and check for connector
or pin damage.
u Try to use another headset. If the problem persists then it is probably aircraft
panel related. If you conclude it is a headset problem, contact an authorized
Phonak dealer.
Problem: Low volume of outgoing communications
u Check that the boom microphone is positioned correctly by the mouth.
u Check that the aircraft panel stereo/mono switch (if available) is set to "mono".
u Ensure only one headset is plugged into the aircraft intercom system and
check that the volume is set to a normal level.
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9 Troubleshooting
Problem: Low volume of incoming communication
u Check that the aircraft panel volume controls are not set too low.
u Check that the headset's earJack
u Check if the custom ear mold or the generic ear shell is clean.
u Check that the custom ear mold or the generic ear shell is mounted correctly
in the ears.
u Check that the aircraft panel stereo/mono switch (if available) is set on "mono".
u Ensure only one headset is plugged into the aircraft intercom system and that
the volume is set to a normal level, then check if the volume increases and can
be set to normal level.
Problem: Intermittent communication
u Check the QD-connectors are connected correctly
u Check the connector is plugged correctly to the aircraft panel (no loose
connection)
u Try to use the headset in a different seat location

10 Service

u In case of technical problems please see "Troubleshooting" section.
u Do not repair FreeCom yourself.
u For servicing, please contact an authorized Phonak dealer.
adapter is mounted correctly in the ear shell.
TM
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