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TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help
-
In Canada www.whirlpool.ca
for assistance and to possibly avoid a service call.
if you experience
Possible
Causes
Check the following for
proper installation or see
"Using Your Washer"
section.
Feet may not be in contact with the
floor and locked.
Washer may not be level.
Load could be unbalanced.
Objects caught in washer
drain system.
Clicking or metallic
noises
Front and rear feet must be in firm contact with floor, and washer
must be level to operate properly. Jam nuts must be tight
against the bottom of the cabinet. See Installation Instructions.
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in Installation Instructions.
Load garments in loose heaps evenly around the washplate.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Do not tightly pack. Avoid washing single items.
Use Bulky Items/Sheets
cycle for oversized, non-absorbent
items such as jackets and small comforters.
See "Cycle Guide".
See "Cycle Guide" and "Using Your Washer" in this Use and
Care Guide.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump. It may
be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of
water are removed during the spin/drain cycles.
Gurgling or humming
Washer may be draining water.
Humming
Load sensing may be occurring.
You may hear the hum of the sensing spins after you have started
the washer. This is normal.
Check the following for
Washer not level.
Water may splash off basket if washer is not level. Check that
proper installation:
load is not unbalanced
or tightly packed.
Fill hoses not attached tightly.
Tighten fill-hose connection.
Fill hose washers.
Make sure all four fill hose flat washers are properly seated.
Drain hose connection.
Not enough water
in washer
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded as
recommended.
Load not completely
covered
in water.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets.)
Unbalanced loading can cause basket to be out of alignment
and cause water to splash off tub. See "Using Your Washer"
for loading instructions.
This is normal operation for an HE low-water washer. The load
will not be completely
under water. The washer senses load
sizes and adds correct amount of water for optimal cleaning.
See "What's New under the Lid."
IMPORTANT:
Do not add more water to washer. Adding water
lifts the garments off the washplate, resulting in less effective
cleaning.
J
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