Repair Service - Spypoint KIT-12V Manuel D'utilisation

REPAIR SERVICE

GG Telecom will repair the product without charge or replace
it at its discretion with an equivalent product, if it has a manu-
facturing defect covered by the warranty described previously.
GG Telecom will pay the shipping costs only for the return of
the products covered by the warranty. The shipping costs for
an item sent will be assumed by the customer.
Repairs for damages not covered by the warranty will be subject to a
reasonable charge. The customer will pay all shipping costs.
1. BEFORE sending a product for repair, the costumer
is welcomed to contact GG Telecom technical support
team at 1-888-779-7646 or tech@spypoint.com and to
clearly describe the problem and give a phone number
where she or he can be reached. It happens regularly
that some problems can be solved over the phone.
2. If a product needs to be sent, an RMA number will be
given to the customer (Return Merchandise Authorization).
3. The original receipt or a copy must be sent along with
the package.
4. The RMA number must be written on the outside of
the package and sent to:
CANADA
GG Telecom
120 J.Aurèle-Roux
Victoriaville, QC
G6T 0N5
IMPORTANT: Under no circumstances will GG Telecom accept
returned products without a Return Material Authorization
number (RMA). It is essential to contact GG Telecom before
making a return.
The customer is liable for loss or damage to the product that
may occur during the transport to GG Telecom. We recom-
mend the use of a traceable method of shipping to ensure
protection.
WWW.SPYPOINT.COM
United States
GG Telecom
555 VT route 78
Swanton, Vermont
05488
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