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Troubleshooting
Symptom
Sound is being interrupted or
• Reduce the distance between the unit and the Bluetooth
skipped during playback of a
Bluetooth audio player.
• Turn off, then turn on the unit and try to connect again.
• Other Bluetooth devices might be trying to connect to the
The connected Bluetooth
• Check whether the connected Bluetooth audio player
audio player cannot be
controlled.
• Disconnect and connect the Bluetooth player again.
"NOT SUPPORT"
"NO ENTRY"
"ERROR"
"NO INFO"/"NO DATA"
"HF ERROR XX"/
"BT ERROR"
"SWITCHING NG"
The Bluetooth connection
between the Bluetooth
device and the unit is
unstable.
Remedy
audio player.
unit.
supports Audio/Video Remote Control Profile (AVRCP).
(Refer to the instructions of your audio player.)
The connected phone does not support Voice Recognition
feature or phonebook transfer.
There is no registered device connected/found via
Bluetooth.
Try the operation again. If "ERROR" appears again, check
if the device supports the function you have tried.
Bluetooth device cannot get the contact information.
Reset the unit and try the operation again. If this does not
solve the problem, consult your nearest service center.
The connected phones might not support phone
switching feature.
Delete the unused registered Bluetooth device from the
unit. (Page 18)
Symptom
Remedy
No response from Alexa after
Amazon cloud was unable to analyze the voice input.
the voice input.
Wrong response from Alexa.
Alexa misunderstood what was said or did not catch
the entire request or sentence spoken. Please try again.
(Page 21)
"DISCONNECTED"
Be sure to connect your smartphone to the unit via
Bluetooth. (Page 15)
Not able to connect or
• Be sure the audio device is connected via Bluetooth.
reconnect to Alexa mobile
Select the audio device from [AUDIO SELECT] in
application.
[BT MODE]. (Page 18)
• Perform the one-time setup process again. See "Setup for
the first time" on page 20.
• Turn off, then turn on the unit and try to connect again.
• For iOS device, make sure Alexa source or iPod BT source
is selected.
Not able to exit from
It may take some time for the unit to exit the "TALKING"
"TALKING" screen after
screen. Press number button 6 to return to the previous
ending the call.
source control screen.
Not able to go to
• Disconnect and connect the Bluetooth connection again.
"LISTENING" screen after
(Page 15)
activated Alexa.
• Disconnect and connect the Alexa connection again.
(Page 20)
• Turn off the unit for about 10 seconds, then turn on the
unit and try again.
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