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WARRANTY
EN
All marketed products are covered by a 2-year warranty according to current legal
terms.
However, it is important to note that some products may qualify for an extended
warranty of up to 4 years.
The specific duration of the warranty for each product is indicated in the relevant
product data sheet.
Any defects must be reported within two months of their discovery.
The customer has two months from the date of delivery to check the conformity of the
products and inform Bega Srl.
With this warranty we are responsible for ensuring that newly manufactured products
(sails, poles, wall fixings and wall plates) have the characteristics listed in our product
description at the time of delivery. A defect is only present if the quality or usability of
this product is significantly reduced. If the defect appears six (6) months after delivery,
the consumer must prove that the product was already faulty at the time of delivery.
This warranty does not cover damage or defects resulting from improper use or failure
to comply with the installation and user instructions. Wear and tear of a product is not
covered by this warranty. Products on which you have already attempted repairs or
which are no longer in the condition in which they were sold cannot be covered by the
warranty.
We shall repair product defects free of charge within a reasonable period of time after
notification of the defect or, if this is not possible, provide a replacement. We shall bear
the related costs for replacement and transport. This warranty does not grant the
consumer any rights other than repair or replacement.
Claims for defects under this warranty shall be time-barred in five (5 years from the
time the product is delivered by the seller to the consumer, which must be proven by
the original purchase receipt (receipt, invoice).
If the consumer complains of a defect that, in our opinion, does not exist, and if the
consumer was aware of the non-existence of the defect when he was notified of it, or
if he made a negligent mistake, the consumer must compensate us for the damage
su ered.
The warranty is not transferable and applies only to the first purchaser.
Bega Srl undertakes to replace any defective product that is reported within this time
limit, if
•
the defect is identified on delivery
•
the defect is identified during installation
The warranty includes:
•
conformity defects existing at the time of delivery, i.e. original defects of the
product.
The warranty does NOT include:
•
sails torn by wind / hail / snow
•
sails burnt by sparks from barbecues and/or fireplaces
•
poles bent due to incorrect installation
•
poles bent due to improperly installed sails
•
waterproof sails deformed by water accumulation because they are
•
not properly sloped
•
damage due to incorrect use
•
damage caused by extreme weather conditions such as wind, snow,
•
hail, storms, etc.
•
scratched poles or poles with surface corrosion and normal wear and
•
tear are not covered by the warranty unless the product is structurally
•
weakened
•
normal wear and tear of the product resulting from exposure to
•
sunlight and/or weathering
•
defects resulting from accidents
•
use of the products in conflict with the purpose for which they were
•
made
•
non-compliance with the user instructions
•
incorrect installation
•
poor maintenance
NOT considered under warranty:
•
waviness near the seams
•
waviness on the edges of the fabric
•
waviness in the middle of the sheet or honeycombing
•
compression and winding creases
•
microholes
•
"chalk e ect" scoring
PLEASE NOTE
•
Fixings should be selected to match the masonry and fixed precisely and
firmly into the wall.
•
Sails should not hang freely as this can damage the fabric. Furthermore, they
may not be walked on, used as a hammock or trampoline, or in any other way
other than what they were designed for, i.e. they serve only as protection from
the sun or rain.
•
Please note that the colours of the shade sail images may vary from monitor
to monitor.
•
Sails should always be removed if they cannot be tested in sudden storms.
•
Because wind speed is not a constant figure and because gusts of wind are
often stronger than you think, it is advisable to always remove the waterproof
sail.
•
The warranty is only valid if the user does not change the recommended
tensioning systems and system components.
•
Due to the manufacturing method, sails may vary by up to 3% from the
s m a r t o u t d o o r s o l u t i o n s
specified dimensions. Sails are measured from sail eye to sail eye and, unless
otherwise ordered, are concave, curved inwards.
•
Shade sails must be installed firmly and with the fabric under good/uniform tension.
•
The fabric must be rigid and have no loose areas. Soft/unstretched fabric causes
malfunctions that are the basis for future damage/breakage. These are clearly not
due to UV light and are not covered by the warranty.
•
The shade sail will require periodic maintenance to ensure that the fabric remains
taut
WARNINGS:
•
Do not install near heat sources > 80°C / 176°F
•
Do not install near fireplaces, barbecues, sparks, very hot surfaces
•
Do not leave the sail open in a strong wind or storm
•
Do not leave waterproof sails open in case of hail
•
Do not leave the sail open in snowy weather
•
Do not use the product improperly
•
Do not handle the sail in low temperatures < 0°C / 32°F
CONTACTS
EN
US
info@maantaoutdoor.com
Tel.: +1 888 269 9779
https://www.maantaoutdoor.com/contact-us
UK
info@maantaoutdoor.co.uk
Tel.: +44 330 808 8140
https://www.maantaoutdoor.co.uk/contact-us
WITHDRAWAL
EN
For more information about the right of withdrawal, visit the link:
US
https://www.maantaoutdoor.com/content/23-right-of-withdrawal
UK
https://www.maantaoutdoor.co.uk/content/23-right-of-withdrawal
Maanta by Bega Srl – Società Benefit
Strada Statale 11, Km 331
36053 Gambellara (Vi) - Italia
P.IVA 04039300241 - REA VI 374004
Importer for USA
Maanta Corp
18 Bridge Street Unit 2A,
Brooklyn 11201, NY
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