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6. TROUBLESHOOTING
You can solve some problems easily yourself using the table below. If the following descriptions do not solve your
problem, please contact our customer service: wisberghome.com
Only an authorised service technician may solve the malfunctions that are not listed in this manual. Repairs carried
out by unauthorised persons may cause injury and/or serious damage to persons and property.
PROBLEM
POSSIBLE CAUSE
The appliance
- The temperature control knob is in the
does not cool
Coldest position.
at all
- The plug is not inserted properly.
- There is no voltage on the socket.
- The fuse is blown or defective.
- Where is the device installed? Is it
located on a balcony, in a garage,
storage room or other place where the
ambient temperature is less than 16°C?
The door
- You tried to open the door immediately
does not
after closing.
open easily.
Water runs
- During the automatic defrosting
over the
process, icing thaws against the back
back of the
wall.
appliance
Water enters
- Products prevent water from entering
the appliance
the water collection container.
- The water collection channel is
blocked.
There is
- The door has been opened too often.
too much
- The door is not completely closed
condensation
- The stored food was not packed.
on the back
wall of the
appliance.
There is
- The defrost water collection channel
water on the
is not connected to the evaporator
floor.
container above the compressor.
The appliance
- The temperature is set too cold or the
freezes or
appliance is in the coldest position.
cools too
much.
SOLUTIONS
- Switch the thermostat to another position.
- Insert the plug properly.
- Open the door and check if lamp is
on. If the lamp is off, there may be no
voltage on the socket. Have the socket
repaired by an electrician.
- Check the fuse and replace if necessary.
- Install the appliance in a protected
location where the ambient temperature
is higher than 16°C. If the appliance
is installed in a room with too low a
temperature, the internal cooling system
may not operate correctly.
- Wait a few seconds between closing
and re-opening the door.
- Wipe up the water with a soft cloth.
- Ensure products do not touch the back
wall.
- Clean the water collection channel.
- Only open the door if necessary.
- Make sure the door is completely closed.
- Pack food in suitable material before
putting it in the appliance.
- Secure the defrost water collection
channel to the evaporator container.
- Temporarily set the temperature control
knob to a warmer position.
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