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Q6:
The TRENDnet USB Control Center does not detect the TEW-634GRU. What
should I do?
A6:
First, double check your hardware connections; make sure that the TEW-
634GRU is powered ON and is properly connected. Second, disable any
software firewall programs such as ZoneAlarm or Norton Internet Security. If your
computer is running Windows XP or Vista, disable the built-in firewall. Third, go
to System -> Exit in the USB Control Center to close the program. Then double
click on the TRENDnet USB Control Center icon to open up the program. Fifth,
power cycle the TEW-634GRU. Unplug the power to the TEW-634GRU, wait 15
seconds, then plug the TEW-634GRU back in.
Q7:
No window appears after I connect my computer to my storage device. What
should I do?
A7:
On Windows 2000/XP, double click on My Computer. A list of drives appears.
Double click on the drive for your storage device. On Windows Vista, click the
windows icon on the bottom right hand corner and click Computer. A list of drives
appears. Double click on the drive for your storage device.
Q8:
A connect device failed error message appears when I try to connect to my
USB storage device. What should I do?
A8:
This message appears when another computer current has access to the
USB storage device. Press Request to Connect in the USB Control Center utility
and wait for the other user to accept your request. You may also get access to the
USB storage device by unplugging the power to the router and plugging the power
to the router back in. In the USB Control Center utility, click Connect. The error
message will no longer appear.
Q9:
I cannot set my printer as an auto-connect printer. What should I
do?
A9:
Verify that no other computer is using the printer. In the utility, if there is a
computer name next to the printer name, another computer is using the printer.
Once the user has finished printing or scanning, you will be able to print or scan.
If you still encounter problems or have any questions regarding the TEW-634GRU,
please contact TRENDnet's Technical Support Department.
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