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6. TROUBLESHOOTING
You can solve some problems easily yourself using the table below. If the following descriptions do not solve your
problem, please contact our customer service: wisberghome.com.
Only an authorised service technician may solve the malfunctions that are not listed in this manual. Repairs carried
out by unauthorised persons may cause injury and/or serious damage to persons and property.
PROBLEM
The appliance
does not cool at
all.
The temperature
in the appliance
is too low/high.
Strange smell in
the appliance.
The door does
not open easily.
The compressor
works
continuously.
POSSIBLE CAUSE
- The control knob for the temperature is
wrong.
- The plug is not inserted properly.
- There is no voltage on the socket.
- The fuse is blown or defective.
- The appliance is installed in a place
where the ambient temperature is less
than 10°C, such as a balcony, garage
or storage room.
- The power has failed.
- The temperature is not set correctly.
- The door is not closed properly.
- The temperature of the food is too high.
- Many products are stored at the same
time.
- The door has been opened too often.
- There is spoiled food in the appliance.
- The appliance is not clean.
- Food with a strong smell is present in
the appliance.
- You tried to open the door immediately
after closing.
- Too many products are stored at the
same time.
- The room temperature is too high.
- The food placed in the appliance was
too hot.
- The door is not closed properly.
SOLUTIONS
- Set the thermostat to another position.
- Insert the plug properly.
- Open the door and check if lamp is
on. If the lamp is off, there may be
no voltage on the socket. Have the
socket repaired by an electrician.
- Check the fuse and replace if
necessary.
- Install the appliance in a protected
location where the ambient
temperature is higher than 10°C.
If the appliance is installed in a
room with too low a temperature,
the internal cooling system may not
operate correctly.
- Try to open the door of the appliance
as little as possible to keep the food
safe and fresh for hours.
- Set a higher/lower temperature.
- Find the cause of the door not closing
properly, remove or move possible
obstacles.
- Allow the food to cool to room
temperature before preserving.
- Preserve fewer products at the same
time.
- Only open the door if necessary.
- Throw away spoiled food.
- Clean the appliance.
- Pack food with a strong smell.
- Wait a few seconds between closing
and re-opening the door.
- Wait a few hours and then check the
temperature again.
- Please refer to Section 4.
- Allow food to cool to room
temperature before storing.
- See the next section.
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