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Display is Flashing "E3"
Possible Causes
The hopper is out of pellets
The air dampener is too far open for a low feed
setting
The burnpot holes are blocked.
The air inlet, the interior chambers, or exhaust
system has a partial blockage.
The hopper safety switch has failed or hopper is
open.
The auger shaft is jammed.
The auger motor has failed.
The
Proof
of
Fire
(POF)
malfunctioned.
The control board is not sending power to the POF
thermodisc or other auger system components.
Trouble Shooting Guide
Possible Remedies: (Unplug stove first when possible)
Refill the hopper.
If on the low setting, you may need to close the dampener all the way.
Remove the burnpot and thoroughly clean it.
Follow all cleaning procedures in the maintenance section of the owner's
manual
When operating the unit, be sure the hopper lid is closed so that the
hopper safety switch will activate. Check the wires leading from the
hopper safety switch to the control panel and auger motor for secure
connections. Use a continuity tester to test the hopper safety switch;
replace if necessary.
Start by emptying the hopper. Then remove the auger motor by removing
the auger pin, then remove the two bolts that hold the auger bracket to
the auger tube. The auger bracket will now be able to be removed form
the auger tube. Remove the two bolts on the side of the auger tube to
remove the lower bearing of the auger. Pull the auger out of the tube to
free the jam.
Remove the auger motor from the auger shaft and try to run the unit. If
the motor will turn the shaft is jammed on something. If the motor will not
turn, the motor is bad.
Temporarily bypass the POF thermodisc by disconnecting the two wires
and connecting them with a short piece of wire. Then plug the stove
back up. If the stove comes on and works, you need to replace the
thermodisc
has
POF thermodisc. This is for testing only. DO NOT LEAVE THE THERMODISC
BYPASSED. Your blowers will never shut off and if the fire went out the
auger will continue to feed pellets until the hopper is empty if you leave
the POF thermodisc bypassed.
There should be a 5-volt (approximately) current going to the POF
thermodisc after the stove has been on for 10 minutes.
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