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Telephone Helpline: 0845 146 2887 (United Kingdom)
Cleaning, Care & Maintenance
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Switch off and disconnect from the power supply before cleaning.
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Clean the interior of the appliance as often as possible with warm soapy water.
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Do not use abrasive cleaning agents, these can leave harmful residues. Mild detergents are acceptable.
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Clean the door seal with water only.
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Always wipe dry after cleaning.
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Do not allow the control panel to become wet.
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Clean the roller ring and oven floor regularly to avoid excessive noise during operation.
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Remove any odours in the oven interior by microwaving a cup of water with the juice of 1 lemon for 5 minutes. Dry with a soft cloth.
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A BUFFALO agent or qualified technician must carry out repairs if required.
Troubleshooting
If your BUFFALO appliance develops a fault, please check the following table before making a call to the Helpline or your BUFFALO dealer.
Fault
The appliance is not working
Arcing/Sparking
Unevenly cooked foods and/or
undercooked foods
Uneven, incomplete defrosting
The glass tray is unstable
Glass tray makes a noise during
operation
Electrical Wiring
BUFFALO appliances are supplied with a 3 pin, moulded, BS1363 plug and lead, with a 13 amp fuse as standard.
The plug is to be connected to a suitable mains socket.
BUFFALO appliances are wired as follows:
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Live wire (coloured brown) to terminal marked L
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Neutral wire (coloured blue) to terminal marked N
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Earth wire (coloured green/yellow) to terminal marked E
All BUFFALO appliances must be earthed, using a dedicated earthing circuit.
If in doubt consult a qualified electrician.
Electrical isolation points must be kept clear of any obstructions. In the event of any emergency disconnection being required they must be readily accessible.
Probable Cause
The unit is not switched on
Plug and lead are damaged
Fuse in the plug has blown
Power supply
Internal wiring fault
Door is not closed properly
Metallic or other inappropriate materials are being
used in food preparation
The oven is operated when empty
Spilled food remains inside the oven
Metallic or other inappropriate
materials are being used in food preparation
Cooking time or power level is not suitable
Food is not turned or stirred
Food was not completely defrosted
Metallic or other inappropriate materials are being
used in food preparation
Cooking time or power level is not suitable
Glass tray not positioned properly on the roller ring,
or there is food under the rolling ring
The roller ring and/or oven floor ring is dirty
Action
Check the unit is plugged in correctly and switched on
Call BUFFALO agent or qualified Technician
Replace the fuse
Check power supply
Call BUFFALO agent or qualified Technician
Close door securely
Remove metal objects. Use microwave-safe utensils only
Do not operate the oven when empty
Clean the interior of the oven
Remove metal objects. Use microwave-safe utensils only
Use correct power level, cooking time, or multistage cooking, as
appropriate
Turn food over, break apart, or stir as appropriate
halfway through cooking time
Defrost food completely before cooking
Remove metal objects. Use microwave-safe utensils only
Use correct power level, cooking time, or multistage cooking, as
appropriate
Take out roller ring, clean if necessary and replace in the correct
position
Clean roller ring and/or oven floor
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