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Anker EverFrost Powered Cooler Warranty Policy
This Anker EverFrost Powered Cooler purchased on AnkerDirect and Anker authorized resellers to come with
a limited warranty ("warranty") as set out below. By using an Anker EverFrost Powered Cooler, you agree to be
bound by the terms of the Anker limited warranty.
2-year limited warranty for Anker EverFrost Powered Cooler and 3-year limited warranty for the compressor
for purchases made on AnkerDirect and Anker authorized resellers. The warranty period starts from the date
of purchase.
Anker's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken
outside the country they were originally bought in or shipped to directly from an authorized online purchase.
Exclusions and Limitations
Not covered under warranty:
• Products that are damaged or modified.
• Products operated with a damaged cord, plug, or output cable.
• Products that are disassembled.
• Products that are cleaned with harmful chemicals or detergents.
• Non-quality related issues (after 30 days of purchase).
• Products purchased from unauthorized resellers.
• Products without sufficient proof of purchase.
• Products that have been refunded.
• Products with an expired warranty.
• Lost, stolen, or free products.
• Damage from outside sources.
• Repairs through 3rd parties.
• Damage from misuse of products (including, but not limited to falls, use of the product in excess of its
output rating, exposure of the product to rain or snow, extremely low air pressure, extreme temperatures).
• Purchases from illegitimate sources.
• Batteries that are damaged when not used for a long time or not properly maintained according to the user
manual.
Anker is Not Liable For:
• Loss of data incurred from the use of Anker products.
• Returning personal items sent to Anker.
When returning items with a prepaid shipping label provided by Anker, Anker takes responsibility for
any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes
responsibility for any damage or loss incurred in transit. Anker does not provide refunds for items damaged in
transit due to non-quality related warranty claims.
Refund and Warranty Claims
For more details please refer to www.anker.com/anker-portable-power-station-warranty-policy
For warranty claims, you can send an email to:
US/CA/UK/DE/JP market: support@anker.com
MEA market: support.mea@anker.com
CN market: CED-CN@anker.com
Or you can call us at:
US/CA: +1 (800) 988 7973
UK: +44(0)1604 936 200
DE: +49(0)69 9579 7960
JP: +81 03 4455 7823
UAE: +971 8000 320 817
KSA: +966 8008 500 030
Kuwait: +965 2206 9086
Egypt: +20 8000 000 826
AU: +61 3 8331 4800
TR: +90(850)460 1414
RU: +8(800)511 8623
CN: +86 400 0550 036
KR: +82 0216 7070 98
IN: +91 1800 3138 831
Middle East & Africa: +971 4242 8633
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Valid Proof of Purchase
Please refer to: https://us.anker.com/policies/refund-policy
Shipping Costs Must Be Covered by the Buyer in the Following Situations
Please refer to: https://us.anker.com/policies/refund-policy
This page is attached to the Anker warranty page, and Anker reserves the right of final interpretation of the
content.
Register Your Anker PowerHouse Today
Why Register?
1. Hassle-Free Warranty: Confirm the 2-year limited warranty for your Anker EverFrost Powered Cooler and
3-year limited warranty for the compressor.
2. Fast Customer Service: Enjoy exclusive customer service and get what you need quickly.
3. Receive the Latest News: Get exclusive first looks at new products and instant updates on official events.
• Scan the QR code below to enter the smart self-service page for more information about your Anker EverFrost.
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