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Before you call for service...
Troubleshooting Tips
Save time and money! Review the charts on the following pages,
or visit GEAppliances.com. You may not need to call for service.
WATER
Too many suds
Water temperature
seems incorrect
Water pumped out before Lid lifted or cycle was put in
cycle is complete
Water won't drain
Washer pauses during
wash cycle
Washer pauses during
spin cycle
10
Possible Causes
Too much detergent
Type of detergent
Soft water
Using too much detergent
in washer
Fill hoses or drain hose is
improperly connected
Household drain may
be clogged
Drain hose loose
Drain hose rubs on wall
Constant water pressure
to the fill hoses at the
water source
Cooler water temperatures
provide improved energy
efficiency
Water supply is turned off
or improperly connected
Water valve screens are
stopped up
House water heater is
not set properly
pause for over 24 hours
Drain hose is kinked or
improperly connected
This is normal
This is normal
What To Do
• Measure your detergent carefully. Use less soap if you have
soft water, a smaller load or a lightly soiled load.
• Switch to a lower sudsing detergent brand and follow
instructions on package.
• Try less detergent.
• Use less detergent. Use less soap if you have soft water,
a smaller load or a lightly soiled load.
• Make sure hose connections are tight at faucets and
rubber washers are installed. Make sure end of drain hose
is correctly inserted in and secured to drain facility.
• Check household plumbing. You may need to call
a plumber.
• Make sure drain hose is fully seated in back of washer and
that the two retaining screws are fully seated.
• Make sure drain hose does not make contact with the wall.
May cause excessive wear on the hose.
• Tighten hoses at the faucets and turn the water off after
each use.
• Check condition of the fill hoses; they should be replaced
every 5 years.
• This washer uses cooler wash and rinse temperatures than
your previous washer. This includes cooler hot and warm
washes. This will not affect wash performance.
• Turn both hot and cold faucets fully on and make sure
hoses are connected to correct faucets.
• Turn off the water source and remove the water connection
hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect
the hoses and turn the water back on.
• Make sure house water heater is delivering water at
120°F–140°F (48°C–60°C).
• Reset cycle.
• Straighten drain hose and make sure washer is not
sitting on it.
• Top of drain outlet should be less than 6 ft (1.8 m)
above floor.
• This is normal. The washer alternates between agitate and
soak during some wash cycles to get your clothes cleaner
with less wear.
• The washer may pause during the spin cycle to remove
soapy water more efficiently.
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