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WARRANTY
The warranty period for our products is 2 years, unless otherwise stated,
starting from the date of initial purchase or the date of delivery. If you have any
problems or questions, you can easily access our help pages,
troubleshooting tips, FAQ, and user manuals on our service site:
https://sav.hkoenig.com.
By typing the reference name of your device in the search bar, you can
access all available online support, designed to best meet your needs.
If you still cannot find an answer to your question or problem, then click on
"Did the answer solve your problem?". This will direct you to the Customer
Support Request Form, which you can fill out to validate your request
and get help.
WARRANTY CONDITIONS
The warranty covers all failures occurring under normal use, in
accordance with the usage and specifications in the user's manual. This
warranty does not apply to packaging or transportation problems during
shipment of the product by the owner. It also does not include normal wear
and tear of the product, nor maintenance or replacement of consumable
parts.
EXCLUSION OF WARRANTY
- Accessories and wearing parts (*).
- Normal maintenance of the device.
- All breakdowns resulting from improper use (shocks, failure to comply
with power supply recommendations, poor conditions of use, etc.), insufficient
maintenance or misuse of the device, as well as the use of unsuitable
accessories.
- Damage of external origin: fire, water damage, electrical surge, etc.
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