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Problem
Milk is leaking from the
bottom of the LatteGo
milk container.
The machine seems to be
leaking.
I cannot activate the
AquaClean water filter
and the machine asks for
descaling.
The new water filter does
not fit.
Cause
Machines with classic milk frother:
the milk frother is dirty.
The type of milk used is not
suitable for frothing.
The frame and the milk container
are not assembled properly.
The machine uses water to rinse
the internal circuit and brew
group. This water flows through
the internal system directly into
the drip tray. This is normal.
The drip tray is too full and has
overflowed which makes it look
like the machine is leaking.
The water tank is not fully
inserted and air is drawn into the
machine.
The brew group is dirty/clogged.
The machine is not placed on a
horizontal surface.
The water tank is not fully
inserted and air is drawn into the
machine.
The filter has not been installed or
replaced in time after the
AquaClean water filter light
started to flash. This means your
machine is not completely
limescale free.
You are trying to install another
filter than the AquaClean water
filter.
The rubber ring on the AquaClean
water filter is not in place.
Solution
Thoroughly clean the milk frother (see
'Cleaning the classic milk frother ').
Different types of milk result in different
amounts of froth and different froth
qualities. We have tested the following
milk types which proved to deliver a good
milk froth result: semi-skimmed or full-fat
cow's milk and lactose-free milk.
First insert the top of the milk container
under the hook at the top of the frame.
Then press home the bottom part of the
milk container. You hear a click when it
locks into place.
Empty the drip tray every day or as soon as
the 'drip tray full' indicator pops up
through the drip tray cover. Tip: Place a
cup under the dispensing spout to collect
rinsing water and reduce the amount of
water in the drip tray.
Empty the drip tray every day or as soon as
the 'drip tray full' indicator pops up
through the drip tray cover.
Make sure the water tank is in the correct
position: remove it and insert it again
pushing it as far as possible.
Rinse the brew group.
Place the machine on a horizontal surface
so that the drip tray does not overflow
and the 'drip tray full' indicator works
properly.
Make sure the water tank is in the correct
position: remove it and insert it again
pushing it as far as possible.
Descale your machine first and then install
the AquaClean water filter.
Only the AquaClean water filter fits into
the machine.
Place back the rubber ring on the
AquaClean water filter.
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