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Troubleshooting
TROUBLESHOOTING GUIDE
Before you call a repair person for your oven, check this list
of possible problems and solutions.
Neither the oven's display nor the oven operate.
• Properly insert the plug into a grounded outlet.
• If the outlet is controlled by a wall switch, make sure the
wall switch is turned on.
• Remove the plug from the outlet, wait ten seconds, then
plug it in again.
• Reset the circuit breaker or replace any blown fuse.
• Plug another appliance into the outlet; if the other
appliance doesn't work, have a qualified electrician repair
the outlet.
• Plug the oven into a different outlet.
The oven's display works, but the power won't come on.
• Make sure the door is closed securely.
• Check to see if packing material or other material is stuck
to the door seal.
• Check for door damage.
• Touch STOP/CLEAR pad twice and re-enter all cooking
instructions.
The power goes off before the set time has elapsed.
• If there has not been a power outage, remove the plug
from the outlet, wait ten seconds, then plug it in again. If
there was a power outage, the time indicator will display:
PLEASE TOUCH CLOCK AND SET TIME OF DAY. Reset
the clock and any cooking instructions.
• Reset the circuit breaker or replace any blown fuse.
The food is cooking too slowly.
• Make sure the oven is on its own 0 amp circuit line.
Operating another appliance on the same circuit can
cause a voltage drop. If necessary, move the oven to its
own circuit.
You see sparks or arcing.
• Remove any metallic utensils, cookware, or metal ties. If
using foil, use only narrow strips and allow at least one
inch between the foil and interior oven walls.
The turntable makes noises or sticks.
• Clean the turntable, roller ring and oven floor.
• Make sure the turntable and roller ring are positioned
correctly.
Using your microwave causes TV or radio interference.
• This is similar to the interference caused by other small
appliances, such as hair dryers. Move your microwave
further away from other appliances, like your TV or radio.
NOTE:
If the oven is set to cook for more than 25 minutes, it
will automatically adjust itself to 70 percent power
after 25 minutes to avoid overcooking.
If you have a problem you cannot solve,
please call our service line:
1-800-688-9900 U.S.A.
1-800-688-2002 Canada
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