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10. Warranty terms
The following terms describing the preconditions for and scope of our warranty, do not infringe the
warranty rights of the ultimate buyer.
Our warranty for this appliance is granted under the following terms:
As a buyer of a Gutfels appliance you have a manufacturer's warranty
(2 years from date of purchase).
During this warranty period, you can make your warranty claims directly on the manufacturer's
Service platform at
www.ggv-service.de
If an additional warranty is concluded between you and your dealer, all claims against the
manufacturer will become void after the end of the 24-month manufacturer's warranty. In this
case, please contact your dealer directly.
Warranty period
The warranty period is 24 months from the date of purchase (proof of purchase must be
presented). During the first 6 months, After Sales Service will fix defects in the appliance free of
charge, on condition that the appliance is accessible for repairs without any great effort. During the
following 18 months, the buyer is obliged to prove that the defect already existed at the time of
delivery.
In the case of commercial use (e.g. in hotels, canteens) or joint use by several households, the
warranty period is 12 months from the date of purchase (proof of purchase must be presented).
During the first 6 months, After Sales Service will fix defects in the appliance free of charge, on
condition that the appliance is accessible for repairs without any great effort. During the following 6
months, the buyer is obliged to prove that the defect already existed at the time of delivery.
The claim under warranty does not prolong the warranty period for either the appliance or for
newly installed parts.
Scope of the defect remedy
W
ithin the aforementioned periods, we shall remedy all defects in the appliance that are
demonstrably due to defective workmanship or material defects. Replaced parts become our
property.
The warranty does not cover:
Normal wear and tear, intentional or negligent damage, damage caused by non-compliance with
the operating instructions, improper set-up or installation or by connection to incorrect mains
voltage, damage due to chemical or electrothermal effects or due to other abnormal environmental
conditions, glass, paint or enamel damage and possible colour differences as well as defective
bulbs.
Defects in the appliance resulting from transport damage are also not covered. We also do not
provide any services if - without our special written approval - work has been carried out on the
appliance by unauthorised persons or parts of third-party origin have been used. This limitation
shall not apply to faultless work carried out by a qualified person using our original parts to adapt
the appliance to the technical safety regulations of another EU member state.
Scope
Our warranty applies to appliances purchased and in operation in the Federal Republic of Germany
or Austria.
In the case of complaints about defective appliances, the sender's and recipient's addresses must
be in the Federal Republic of Germany or Austria.
For appliances purchased and operated in other European countries, the warranty conditions of the
seller apply.
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