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TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE
If the unit appears to be malfunctioning, read through the OPERATION section of this manual first. If the problem persists, see
Troubleshooting below. The problem may be something very simple that can be solved without a service call.
Fault
Pilot doesn't light
Pilot burner will not stay lit
Heat does not come on when burner valve
is turned on
Fat appears to smoke excessively
Food sticks to griddle
Food burned around edges or contains dark
specks
Food is undercooked inside
Food tastes greasy or has objectionable
off-flavor
Noticeable build-up of gum on griddle
Possible Cause
Pilot valve turned off.
Pilot orifice is clogged.
Pilot out of adjustment.
Pilot orifice is clogged.
Gas supply is not purged of air.
Air is blowing pilot light out.
Pilot is not lit.
Gas valve is bad.
Heat is set to high.
Moisture in the food may be turning into
steam.
Griddle plate is too hot.
Griddle surface needs cleaning and/or
seasoning.
Surface under food may not have been
covered with enough cooking oil
Griddle plate is too hot.
Griddle surface needs cleaning and/or
seasoning.
Surface under food may not have been
covered with enough cooking oil
Heat is set too high or too low.
Food may not have been cooked for long
enough time.
Heat is set too low.
Too much fat used.
Food itself may have objectionable flavor.
Food may have been stored improperly.
Griddle plate is too hot.
Griddle surface needs cleaning and/or
seasoning.
Too much cooking oil being used.
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Action
Turn on gas supply valve.
Unclog pilot orifice.
Adjust pilot.
Unclog pilot orifice.
Have qualified service technician ensure
gas supply has been purged of air.
Redirect any fans or nearby ventilation.
Ensure pilot is lit.
Have qualified service technician check
valve.
Turn down heat.
No Action.
Turn down heat.
Clean or season griddle.
Add small amount of cooking oil to surface
under food.
Turn down heat.
Clean or season griddle.
Add small amount of cooking oil to surface
under food.
Turn down heat.
Cook food longer.
Turn up heat.
Use less cooking oil.
Replace with properly tasting food.
Replace with properly stored food.
Turn down heat.
Clean or season griddle.
Use less cooking oil.
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