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Troubleshooting
Before calling for service, review the checkpoints below. Any service calls regarding
normal situations (No Defect Cases) will be charged to users.
General
Temperature
Symptom
Possible causes
• Power cord is not plugged in
properly.
• Temperature control is not
set correctly.
Fridge/freezer does
not operate.
• Refrigerator is located near
Fridge/freezer
a heat source or direct
temperature is
sunlight.
warm.
• Not enough clearance
between refrigerator and
sides/rear.
Fridge/freezer is
• Temperature control is not
over-cooling.
set correctly.
• Refrigerator has heat-proof
Interior wall is hot.
piping in the interior wall.
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Solution
• Properly plug in the power
cord.
• Set the temperature lower.
• Keep the refrigerator away
from direct sunlight or a
heat source.
• Make sure to secure at least
15 mm of space from the
rear and side walls of the
cabinet.
• Set the temperature higher.
• To prevent condensation
from forming, the
refrigerator has heat-proof
piping in the front corners.
If the ambient temperature
rises, this equipment may
not work effectively. This is
not a system failure.
Odors
Symptom
Possible causes
• Spoiled food.
Refrigerator has
odors.
• Food with strong odors.
Frost
Symptom
Possible causes
Frost on interior
• Door is not closed properly.
walls.
Condensation
Symptom
Possible causes
• If door is left open, moisture
Condensation forms
enters the refrigerator.
on the interior
walls.
• Food with high moisture
content.
Solution
• Clean the refrigerator and
remove any spoiled food.
• Make sure strong smelling
food is wrapped airtight.
Solution
• Make sure food does not
block the door. Clean the
door gasket.
Solution
• Remove the moisture and do
not open the door for a long
time.
• Make sure food is wrapped
airtight.
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