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Troubleshooting
Whenever there is a problem with the appliance, check if you can
solve it following the tables below. If the problem persists, please
contact the customer service.
Description
Appliance
does not
start
Door can't
be opened
Water leakage
Detergent resi-
dues in the deter-
gent dispenser
Indicator or
display does
not work
Abnormal noise
Error Codes
Description
Possible cause
Door is not closed
properly. Clothes are
stuck.
Safety protection is
activated.
Connections are not
tight enough.
Detergent is damp
and/or clotted.
PC board or harness
have connection
problems.
Fixing bolts still in
place. Floor is not
solid or level.
Possible cause
Door is not closed
properly
Water injecting
problem during
wash cycle.
Overtime water draining
Water overflow
Others
Solution
Close the door properly
and restart.
Check the laundry.
Disconnect the
power and restart.
Check and fasten the
water inlet pipe. Check
and clean the outlet hose.
Clean and wipe the
detergent dispenser dry.
Switch off the power and
check if the mains plug is
connected properly.
Check if the fixing bolts
have been removed
Make sure the appliance
is installed on a solid and
level floor.
Solution
Close the door properly
and restart.
Check if the water
pressure is high enough.
Straighten the water pipe.
Clean the inlet valve filter.
Check the drain hose for
blockage.
Restart the appliance.
Restart the appliance. If
problem persists, please
contact the customer service.
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