Jensen JE1913AC2 Mode D'emploi page 37

Troubleshooting
Check for a possible solution to a symptom before contacting a customer service representative.
Symptom
Cannot receive certain
channels through the
antenna
No color
Video noise or choppy picture
TV blocked on certain channels
Cannot use certain functions
No sound
Black box on screen
No power
No picture
Remote control does not function
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Possible Solutions
• Perform Channel Scan to add channels into the TV tuner memory.
• Readjust your antenna and retry Auto Channel Scan.
• Signal from the TV station may be weak in your area.
• Check the video installation of your external A/V equipment.
• Readjust antenna. Keep TV away from noise sources, neon lights,
and microwave appliances.
• Perform Channel Scan to add channels into the TV tuner memory.
• Check whether the channel was deleted.
• Check parental control settings.
• Restore default settings.
• If the item chosen in a menu is shown in gray text, that item cannot be
selected in the current input.
• Check that connected audio cables are completely inserted.
• Verify you have selected the correct audio source from your amplifi er.
• Mute function may be enabled, press mute on the remote.
• The "Text" option is enabled and no text is available.
• Press the CCD button on the remote control to turn off.
• Batteries in the remote control may need replacing.
• Re-attach AC plug to wall outlet.
• Digital TV channel signal maybe weak, try another channel.
• Press INPUT button to verify the desired input selected.
• Re-connect the antenna or cable wiring.
• Restore default settings.
• Replace batteries with new ones.
• Check that battery polarity is correct.
• Point remote directly at the TV's IR receiver.
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