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Problem
Cause
Water doesn't flow
Connections
from the faucet when
my not be
activated by motion
properly made.
sensor and/or when
the spray head is
Water shut off
pulled down.
valves are
not open.
Faucet handle
is closed.
Batteries have
been depleted
or are installed
incorrectly.
Filter is
blocked.
Sensor is not
working
properly.
Spray head is
obstructed.
16
Solution
Double check using the intructions to
ensure all connections are correct.
Verify the water shut off valves are open.
This will ensure the faucet is supplied
with water.
Open the handle fully. The handle must
be in the open position for the water to
flow when sensors are active. If water
flows when the handle is closed, the
manual override is opened. Turn the knob
on the control box clockwise until
completely closed.
Verify the batteries are charged/good
and in the correct +/- polarity.
Change or reorient batteries.
Open the override to see if water will flow
in manual mode. If no water flows, close the
water feed to the faucet. Disconnect the
top water feed to the control box and verify
the filter is clean. Close manual override
and try the sensors again.
Wave hand in front of motion sensor
again within a distance of 2.5 in. to see if the
sensor eye flashes a red light. If the sensor
does not flash a red light, replace the faucet
body. If the sensor flashes a red light but
you do not hear a clicking sound coming
from the control box, replace the
control box.
Remove the spray head and turn the
faucet on. If water flow is restored,
clean the aerator.
Problem
Cause
Water drips
Manual
Close the manual override on the control
from the faucet.
override might
box by turning the knob clockwise until
be slightly open.
completely closed.
Water flow is
Faucet handle
Open the handle fully and test the flow.
diminished.
is not open fully.
If the water flow is still diminished, clean the
Filters may
filter found in the top part of the
have debris.
black control box and clean the aerator
on the faucet head.
Water flow doesn't
Manual
Verify if manual override on the control
automatically stop
override might
box is closed (turn the knob clockwise until
after 3 minutes.
be slightly open.
completely closed). If it's open,
close it and do the test again. If the manual
override is already closed, wave your hand
in front of the infrared sensor to activate the
water flow and repeat the movement to stop
the water flow.
Water flow stops
Batteries have
Verify the batteries are charged/good
while using or water
been depleted.
and in the correct +/- polarity.
suddenly flows
Change or reorient batteries.
without any motion.
Check if there
Make sure the sensor is clean
are any water
(even water might block its vision)
droplets covering
the sensor.
The infrared sensor
Batteries are
Change batteries.
flashes a red light 3
running low.
times per second.
Solution
17
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