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TROUBLESHOOTING
First try the solutions suggested here or visit our website possibly avoid the cost of a service call...
In U.S.A. www.whirlpool.com/help
- In Canada www.whirlpool.ca
Check the following for
Feet may not be in contact with the
Front and rear feet must be in firm contact with floor, and
proper installation or
floor and locked,
washer must be level to operate properly. Jam nuts must be
see "Using Your
tight against the bottom of the cabinet.
Washer" section.
Washer may not be level.
Check floor for flexing or sagging. Hf f looring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
Clicking or metallic
noises
Load could be unbalanced.
Objects caught in washer drain
system.
See "Level the Washer" in hstallation
hstructions.
Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Bulky Htems cycle for oversized, non-absorbent
items such
as jackets and coats.
See "Cycle Guide" and "Using Your Washer" in this Use and
Care Guide.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
Htmay be necessary to call for service to remove items.
Htis normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the basket.
Gurgling or humming
Washer may be draining water.
Htis normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of
water are removed during the Drain & Spin cycles.
Humming
Sensing light is on.
Check the following for
Washer not level.
proper installation:
Fill hoses not attached tightly.
Fill hose washers.
"-Drain hose connection.
You may hear the hum of the sensing spins after you have
started the washer. This is normal. Sensing spins will take
several minutes before water is added to the washer.
Water may splash off basket if washer is not level. Check that
load is not unbalanced
or tightly packed.
Tighten fill-hose connection.
Make sure all four fill hose flat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Check household plumbing for leaks
Water can back up out of a clogged sink or drainpipe. Check
or clogged sink or drain,
all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets.)
Washer not loaded as
recommended.
Improper loading can cause basket to be out of alignment
and cause water to splash off tub. See "Using Your Washer"
for loading instructions.
Not enough water in
Load not completely covered in
the washer
water.
Check for proper water supply.
Washer won't run
or fill, washer stops
working or wash light
remains on (indicating
that the washer was
unable to fill
appropriately)
It is normal for some of the load to be above the water line. The
washer senses load sizes and adds correct amount of water for
optimal cleaning. See "What's New Under the Lid."
Both hoses must be attached and have water flowing to
inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
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