C
Cleaning and maintenance
Trouble Shooting
Whenever there is a problem with the appliance, check if you can solve it following the tables
below. If the problem persists, please contact the customer service.
Description
Appliance does not
start
Door can't be
opened
Water leakage
Detergent residues
in the detergent
dispenser
Indicator or display
does not work
Abnormal noise
Error Codes
Possible cause
• Door is not closed
properly.
• Clothes are stuck.
• Safety protection is
activated.
• Connections are not
tight enough.
• Detergent is damp
and/or clotted.
• PC board or harness
have connection
problems.
• Fixing bolts still in
place.
• Floor is not solid or
level.
• Door is not closed
properly
• Wa t e r i n j e c t i n g
problem during wash
cycle.
• O v e r t i m e w a t e r
draining
• Water overflow
• Others
27
Solution
• Close the door properly and restart.
• Check the laundry.
• Disconnect the power and restart.
• Check and fasten the water inlet pipe.
• Check and clean the outlet hose.
• Clean and wipe the detergent dispenser
dry.
• Switch off the power and check if the
mains plug is connected properly.
• Check if the fixing bolts have been
removed.
• Make sure the appliance is installed on
a solid and level floor.
• Close the door properly and restart.
• Check if the water pressure is high
enough.
• Straighten the water pipe.
• Clean the inlet valve filter.
• Check the drain hose for blockage.
• Restart the appliance
• Restart the appliance. If problem
persists, please contact the customer
service.
EN