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Troubleshooting
I can see the DriveStation or MiniStation in My Computer but I
cannot access it. (Windows)
The drive may require formatting. Try using DiskFormatter2. Consult the manual for DiskFormatter2 for more help.
I cannot see the DriveStation or MiniStation.
Verify that the power LED is on. If it is not, then ensure that the power switch is in the on position. Check your cables. The
DriveStation or MiniStation should be connected to your computer by a USB cable. Check that both ends are correctly
plugged in.
Verify that the hard drive inside the DriveStation or MiniStation is spinning. This can be verified by placing your hand on
the side of the case and feeling for a slight vibration.
Also, after the DriveStation or MiniStation has been powered on for 15 minutes or longer it will begin to get warm. If
neither of the proceeding tests verified that the hard drive is spinning, then please contact technical support for further
assistance.
My backup program cannot save files to the DriveStation or
MiniStation.
Reformat your DriveStation or MiniStation with NTFS or Mac OS Extended. FAT32 is limited to 4 GB size files.
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