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ACER WARRANTY CERTIFICATE FOR LATIN AMERICA
Warranty Length/Type
1 Year Limited: Carry-In
Hardware Technical Support
1 Year
Software Support
90 Days
Service Website
http://www.acersupport.com
The Acer brand product purchased from Acer or an Authorized Distributor, is covered
under a one (1) year Limited Warranty granted by Acer through its National Service
Centers and Authorized Service Centers in each country, against any defects in
manufacture, functionality, materials or workmanship under normal use during the
warranty period.
Terms and Conditions of the Acer Warranty
The Warranty of your Acer product consists of one (1) year for labor service and one (1)
year for replacement or repair of parts with the original configuration of the product
(Hardware), provided by the Service Center, commencing on the date of purchase.
During the warranty period, Acer will repair or replace defective parts with original parts
at no charge to the customer. All parts replaced under this warranty will become the
property of Acer.
General Information
1. Acer Support and Service
Simply call the National Service Center or visit us at www.acersupport.com and our
technicians will help diagnose, and if possible, resolve the problem related to your
product. When contacting Acer via telephone, long distance and other changes may
apply, depending on your calling area and your service provider. If resolving the problem
is not possible, you will have to contact the Service Center for repair.
2. Warranty in the Service Center
During the warranty period, the customer must deliver the Acer product to the Acer
National Service Center or to any Acer Authorized Service Center to carry out the repair.
3. Hardware Warranty
The limited warranty period will begin at the time the product is purchased by the
original Purchaser, without regard to any sale or transfer the product by the original
Purchase to a third party at a later time. This warranty cannot be extended and cannot
be re-registered at the time of sale or transfer previously referenced, in accordance with
the requirements of section 1 of the Conditions section of this Certificate.
8. Extended Warranty
The customer may extend a product's factory warranty by purchasing extended
warranty policies during the Warranty Period through the Acer National Service Center
or Acer Authorized Service Centers. Excluded from warranty extensions are components
such as the mouse, keyboard and speakers for desktop computers, and batteries for
laptops.
9. National Service Centers and Authorized Service Centers
Information on your local Acer National Service Centers and the list of Acer Authorized
Service Centers may be found at the Acer website www.acersupport.com. These
establishments are highly qualified to carry out the repair of Acer products and original
parts can be acquired through them.
Conditions
1. To validate this warranty:
The customer must present this certificate and the original purchase receipt, along
with the defective product and the Recovery disk (CD) at the Acer National Service
Center or any of the Acer Authorized Service Centers in that customer's country.
2. This Limited Warranty covers:
The Acer brand product from the time of purchase and will only be valid in the
country in which it was purchased. In the case of Notebooks, it also covers the original
battery supplied by the manufacturer for one (1) year.
3. In the event that, at Acer's discretion, it may not be possible to repair the product,
Acer is committed within the warranty period to replace the product for another
Acer product of equal characteristics, whether new or refurbished, at no cost to the
customer.
4. With the exception of major or unforeseen circumstances, the repair time in any
event will not be more than 30 calendar days from the date of receipt of the product
at the Acer National Service Center or any of the Acer Authorized Service Centers.
The terms of this limited warranty are valid at the Acer National Service Center or at any
of the Acer Authorized Service Centers that Acer may have in the country and it extends
only to Acer brand products and parts.
4. Software Warranty
The preinstalled original software has a ninety (90) days warranty period from the date
of purchase of the Acer product. During this period, the software will be reinstalled to
its original factory.
In the event of a defective hard drive for Desktops and Notebooks, the hard drive will
be replaced and the software will be reinstalled to its original factory configuration by
utilizing the recovery disk (CD) or media provided by the customer.
It is the customer's responsibility to back up the original software and to provide
the recovery disk (CD) when reinstallation of the software is necessary.
Acer is not responsible, directly or indirectly, for any loss of data under any
circumstances.
After the ninety (90) days Software Warranty period, the National Service Center and
the ASP will charge for software reinstallation and product reconfiguration services.
5. Peripheral Accessories
Only peripheral accessories manufactured by Acer or that form a part of an Acer
unit are covered under this Limited Warranty. Peripheral accessories include only the
keyboard and mouse.
6. Warranty for Repaired Parts
All spare parts have a ninety (90) day warranty.
Once a replacement part has been installed in an Acer product, it is covered by the
greater corresponding warranty, in other words, the 90 day parts warranty or the
remainder of the Limited Warranty period of the product.
If the spare part is installed in a product that is not an Acer brand product or in a unit
that is out of warranty, the spare part's warranty will be limited to ninety (90) days.
7. Transfer of Warranty
The Acer Limited Warranty is NOT transferable with the product to anyone who
subsequently purchases, leases or acquires the product from the original Purchaser.
Exclusions
This warranty is not valid in the following cases:
a. When the serial number of the product has been damaged, altered or erased.
b. When it has not been proven that the product is within the warranty period.
c. When the failure is due to misuse, or failure to use the product in accordance with the
User's Manual that accompanies the product.
d. When there has been a previous attempt to repair outside of the Acer National
Service Center or any of the Acer Authorized Service Centers listed on the Acer
website http://www.acersupport.com
e. When the product has received any accidental or intentional physical damage or has
been exposed to harmful elements such as water, acid, fire, weather, fluctuations in
voltage or any other similar or analogous damage.
f. When the failure is due to improper or lack of maintenance.
g. When the damage is caused by the combination of Acer branded products with other
non-Acer branded products, accessories or parts.
h. Any equipment, parts or software that were not included in your product as originally
sold to you. In these cases, any applicable warranty is provided by the original
manufacturer.
i. When the product has been altered.
j. Failures due to reconfiguration of software and other applications not included in
the original product. Under no circumstance is Acer or any Acer Authorized Service
Center responsible for any loss of information or data of the end user due to hardware
or software issues.
k. When the product has been exposed to a virus.
l. Spare parts that present normal wear and tear due to use (e.g. battery, plastics,
keyboard, etc.)
The battery life is not guaranteed and depends on the use and configuration,
including but not limited to: product model, applications in use, power manager
configuration and accessories attached to the computer. The battery is guaranteed
against manufacturing flaws and defects. The battery warranty does not cover the
reduction of its capacity of charge and retention.
m. When the product was purchased from an unauthorized Distributor or Reseller.
n. Minor defects in the LCD Display. It is considered that the defect on the display is
minor when the number of the defective pixels per million is less than four (4) and when
the defective pixels in the display's central area is no more than one (1). It is agreed that
the display's central area consists of the rectangular area at the center of the display
that is determined by dividing the display into 9 equal rectangles by two vertical lines
and two horizontal lines.
Registration
Registration of your Product helps Acer better serve you. Acer encourages you to
register your Product within thirty (30) days of the original purchase in order to receive
prompt service and support coverage should you need it. To register go to Acer's service
website: http://www.acersupport.com and choose "Register Your System".
Centro Nacional de Servicio Acer Costa Rica
Centro Nacional de Servicio Acer Guatemala
Sauter Infomax
Tech Hospital
Calle 11, entre Ave.Central y Segunda
Diagonal 6 12-42
Edif. Bellavista, 2° Piso
San José - Costa Rica. 13243
216. Guatemala City.
Tel: (506) 258-5280
Tel: (502) 2508-7301
www.acer.com
www.acer.com
www.sauter-infomax.co.cr
www.tech-hospital.com
Centro Nacional de Servicio Acer Uruguay
Centro Nacional de Servicio Acer Paraguay
Lekemill S.A.
Diesa S.A.
Maldonado 1035 PR 11100, Esq. Rio Negro
Avenida Eusebio Ayala Km 4.5
Montevideo – Uruguay
Asunción – Paraguay
Tel: (598) 2903-0166
Tel: (595-21)610-303
www.acer.com
www.acer.com
www.cns.com.uy
www.diesa.com.py
Centro Nacional de Servicio Acer Bolivia
Centro Nacional de Servicio Acer Panamá
Artes Electrónicas S.R.L.
ECCSA
Calle Mercado No. 1357
Parque Lefevre, Av. Santa Elena
La Paz – Bolivia
Tels: (591) 2 220-0701 / 800-100620
Ciudad de Panamá
www.acer.com
Tel: 001-800-507-3345 /(507) 222-2292
www.artes-electronicas.com
www.acer.com
Acer National Service Center – Barbados
Centro Nacional de Servicio Acer El Salvador
Online Consultancies LTD
Profesionales en Computación SA de CV
5A 5B Clermont.
Calle y Colonia Roma Núm.189
St Thomas – Barbados
San Salvador - El Salvador.
Tel: (246) 438-6666
Tel:(503) 2298-6499
olc@caribsurf.com
www.acer.com
www.profcomp.com
Centro Nacional de Servicio Acer Nicaragua
Centro Nacional de Servicio Acer República
STG / Soporte Técnico Global Nicaragua S.A.
Dominicana
Km 4.5 Carretera a Masaya
Techcomm Wireless
Avenida Rómulo Betancur Num.1310
Managua, Nicaragua
Bella Vista,
Tels:(505) 2277-5889
República Dominicana - Santo Domingo
www.acer.com
Tel: (809) 535-3178 / 535-5374
www.acer.com
www.techcommwireless.com
Centros de Servicio Autorizados en América Latina
(Centros de Serviços Autorizados na América Latina)
Centro Nacional de Servicio Acer México
Centro Nacional de Servicio Acer Colombia
CNS México S.A. de C.V.*
Punto de Servicios
Para obtener soporte y servicio llame al
CRA 49 No.93-12
001-866-350 2237 o ingrese a www.acer.com
La Castellana.
Bogotá – Colombia
Avenida de los Cien Metros No. 1112
Tel: 01-800-915-7126
Gustavo A Madero, CP 07700, Ciudad de
www.acer.com
México
www.puntodeservicios.com
*Este no es un Centro de atención a clientes.
Centro Nacional de Servicio Acer Argentina
Centro Nacional de Servicio Acer Chile
Techcomm SRL
NetNow Tecnología y Computación S.A
Av. San Juan 1332, C,A.B.A.
Av. Las torres 1278 Huechuraba
C.A. de Buenos Aires 1148
Santiago – Chile
Buenos Aires, Argentina
Tel: (600) 460 4000
Tel: 0800-444-1318
www.acer.com
www.techcom.la
www.netnow.cl
Centro Nacional de Servicio Acer Perú
Centro Nacional de Servicio Acer Ecuador
High Service
ABC Laptops
Av. Alfredo Benavides Num. 2969
Urb. Alexander Von Humbolt
9 de Octubre 16-01 y Av. Cristóbal Colón
Quito - Ecuador
Tel: 0800-54495
Tel: 593 (02) 2909099
www.acer.com
www.acer.com
www.highservice.com.pe
www.abclaptops.com
Centro Nacional de Servicio Acer Venezuela
Centro Nacional de Servicio Acer Puerto Rico
TecnoAsist C.A.
M.A.K.E. Technologies
Centro Comercial Caurimare
Calle Julio Pérez Irizarry Num.23
Mezzanina, Local 33
Hormigueros 00660
Urb.Caurimare, El Cafetal
Tels: (787) 849-0551 / 1-866-569-2237
Caracas – Venezuela
www.acer.com
Tels: (58-212) 987-7223 / 985-6990
Acer_Services@mtlogisticspr.com
www.acer.com
Centro Nacional de Servicio Acer Honduras
Acer National Service Center – Guyana
Centro Autorizado de Servicios S.de R.L.
Micro Design Technology Inc.
77 Light & Lamaha Streets
Demerara - Mahaica
Tegucigalpa, Honduras
Albertton - Georgetown
Tel: (504) 230-7211
Tel: (592) 227-8860
www.acer.com
www.acer.com
Acer National Service Center – Jamaica
Unicorp Solutions Limited
Unit 3 & 4
3 Bradley Avenue
Kingston 10 Jamaica
Tel: (876) 631-7591 / 631-7542
www.acer.com
services@unicorpsolutionsjm.com
La lista de Centros de Servicio Autorizados puede variar sin previo aviso. Verifique la lista
actualizada en:
The list of Authorized Service Centers can be changed without previous notification.
Verify the updated list at:
A lista dos Centros de Serviços Autorizados poderá ser mudada sem aviso prévio.
Verifique a lista atualizada em:
www.acersupport.com
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