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LIMITED PRODUCT WARRANTY
STATEMENT
FOR ALL ACER BRANDED CONSUMER AND COMMERCIAL DEVICES SOLD
THIS WARRANTY STATEMENT IS NOT APPLICABLE TO ACER BRANDED SERVERS
OR OTHER ENTERPRISE STORAGE
This limited hardware warranty is in addition to any rights that you may have under the Australian
All batteries, either removable batteries or those contained within an Acer mobile/portable device, carry a one
year limited hardware warranty regardless of the length of the system base warranty. In addition to the one year
limited hardware warranty on all batteries, some customers may have purchased a separate warranty uplift for their
In the instance whereby a separate battery warranty uplift has been purchased, in addition to the system base
warranty, Acer will apply a reasonable depletion factor of up to 20% per year for three years, after which the battery
will be considered to have served its intended lifespan.
A C E R M O B I L E D E V I C E B A T T E R Y C H A R G E
N E W
Y E A R 1
B A T T E R Y
Acer Computer Australia and New Zealand
General Product Warranty Card
C A P A C I T Y
Y E A R 2
Y E A R 3
Y E A R 4
device, or ask the user to undertake simple and reasonable troubleshooting measures to test their battery. We may
also ask the user to use our battery testing tool and send us the results.
when calling Acer's contact centre or when raising an online service request via Acer's online helpdesk:
• A very clear and detailed description outlining the problem and/or concern with the battery
• The SNID number and serial number of the Acer notebook or tablet device
• Please also advise on whether the Acer Battery Test tool has been run to check the condition of the battery, and
inform us of the results.
Customers in Australia
Technical Support: 1300 365 100
7:00am to 9:00pm Monday to Friday AEST
9:00am to 6:00pm Saturday and Sunday AEST
Service and Repair Enquiries: 1300 365 100
7:00am to 9:00pm Monday to Friday AEST
*Applicable local call and mobile charges apply.
Online Helpdesk: https://au.answers.acer.com/app/ask
Technical Support: 0800 223 769
7:00am to 9:00pm Monday to Friday AEST
9:00am to 6:00pm Saturday and Sunday AEST
Service and Repair Enquiries: 0800 223 769
7:00am to 9:00pm Monday to Friday AEST
*Applicable local call and mobile charges apply.
Online Helpdesk: https://au.answers.acer.com/app/ask
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