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6.5 Troubleshooting
EN
The appliance does not start working or stops during operation.
Try to find a solution to the problem. If this is not possible, contact customer service.
Problem
Washing machine does
not start
Door cannot be opened
Water leakage
Detergent residue in the
detergent dispenser
Display does not light up
Abnormal noise
Error Display
Note!
After checking, switch the washing machine on again. If the problem persists, contact
customer service.
Cause
Door is not closed
properly
Safety protection is
working
Connection of inlet pipe
or outlet hose is not tight
Detergent is damp or
clumped together
CPU or harness is
disconnected
Cause
Door is not closed
properly
Water inlet problem
while washing
Draining takes too long
Water overflow
Others
24
24
Solution
Restart after the door is
closed Check if clothes
are stuck
Disconnect the power,
then restart
Check and fasten water
pipes Clean outlet hose
Clean the detergent
dispenser
Check for power failure
and properly connected
plug
Check if the fixing bolts
have been removed
Check for level floor
Solution
Restart after the door is
closed Check if clothes
is stuck
Check if water pressure
is too low
Straighten the water
pipes
Check if inlet filter is
blocked
Check if drain hose is
blocked
Restart washing
machine
Call customer service if
the problem cannot be
solved
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