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Problem
Fabric softener is not used or
used incorrectly.
Excess static in
Clothes dried too long
clothes after drying
(overdried).
Drying synthetics, permanent
press, or synthetic blends.
Clothes have
Very large load or very small
damp spots after a
load.Single large item such as
Sensor Dry cycle.
a blanket or comforter.
The password for the Wi-
Fi network was entered
incorrectly.
Mobile data for your
smartphone is turned on.
The wireless network name
Trouble connecting
(SSID) is set incorrectly.
appliance and
smartphone to Wi-
Fi network
The router frequency is not 2.4
GHz.
The appliance is too far from
the router.
Possible Cause
Solutions
• Use a fabric softener or the REDUCE STATIC option, if
equipped, to reduce static electricity. Be sure to follow
the manufacturer's instructions.
• Overdrying a load of laundry can cause a buildup of
static electricity. Adjust settings and use a shorter
drying time, or use MANUAL DRY cycles. Select
a LESS DRY setting on SENSOR DRY cycles, if
necessary.
• These fabrics are naturally more prone to static buildup.
Try using fabric softener, or use LESS DRY and/or
shorter TIME DRY time settings.
• If items are too tightly packed or too sparse the sensor
may have trouble reading the dryness level of the load.
Use a TIME DRY cycle for very small loads.
• Large, bulky items such as blankets or comforters can
sometimes wrap themselves into a tight ball of fabric.
The outside layers will dry and register on the sensors,
while the inner core remains damp. When drying a
single bulky item, it may help to pause the cycle once
or twice and rearrange the item to unwrap and expose
any damp areas.
• To dry a few remaining damp items from a very large
load or a few damp spots on a large item after a sensor
cycle has completed, empty the lint trap, then set a
TIME DRY cycle to finish drying the item(s).
• Delete your home Wi-Fi network and begin the
registration process again.
• Turn off the Mobile data on your smartphone before
registering the appliance.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do not
use special characters.)
• Only a 2.4 GHz router frequency is supported. Set the
wireless router to 2.4 GHz and connect the appliance
to the wireless router. To check the router frequency,
check with your Internet service provider or the router
manufacturer.
• If the appliance is too far from the router, the signal
may be weak and the connection may not be
configured correctly. Move the router closer to the
appliance or purchase and install a Wi-Fi repeater.
TROUBLESHOOTING
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