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This warranty does not apply to any units which have been used in violation of written instructions
furnished by the manufacturer or to the units which have been altered or modified or, to damaged
products or parts thereof which have had the serial number removed, altered, defaced or
rendered illegible. This warranty is effective only if the product is purchased and operated in USA.
If the unit was purchased outside the continent of USA & Canada, return the unit to the place of
purchase. This warranty does not apply if product is operated on any other voltage / frequency
other than 110 ~ 120V / 60Hz.
WARRANTY DISCLAIMERS: This warranty is in lieu of all warranties expressed or implied and
no representative or person is authorized to assume for manufacturer any other liability in
connection with the sale of our products. There shall be no claims for defects or failure under any
theory of tort, contractor commercial law including but not limited to, negligence, gross negligence,
strict liability, breach of warranty and breach of contract.
WARRANTY PERFORMANCE: During the warranty period, R&D Group, LLC, at its sole option,
repair, recondition or replace any part or parts that prove to be defective or replace the whole
product with the same or comparable model. A product with a defect will be either repaired or
replaced with a reconditioned comparable model. The repaired or replacement product will be in
warranty for the balance warranty period or additional 30 days, whichever is greater. No charge
will be applicable for such repair or replacement.
SERVICE AND REPAIR: If service is required for this product, you should first contact R&D
Group, LLC Customer Service at customersupport@rndgroup.us or by calling 1-877-612-5619,
Monday to Friday 10am to 6pm Eastern Standard Time.
NOTE: Parts for discontinued, obsolete and certain other products may not be available, due to
safety reasons. Many electronic components and most fireplace components are not available to
consumers for installation or replacement. Manufacturer cannot assume responsibility for loss or
damage during shipment. As a precautionary measure, carefully package the product for
shipment, and insure it with the carrier. Be sure to enclose the following details with the product:
your full name, return address and daytime phone number, a note describing the problem you
experienced, a copy of your sales receipt or other proof of purchase to determine warranty status.
C.O.D. shipments cannot be accepted.
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