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Troubleshooting
Most installation problems are related to handing. See Determine the Handing on page 2 to determine the hand of your door.
Problem
Inside lever will not rotate up.
Inside lever rotates up. Inside lever should not rotate up.
Inside lever will not rotate down.
Rotating the inside lever down does not retract the latch.
Outside lever will not rotate up.
Outside lever rotates up. Outside lever should not rotate up.
Outside lever will not rotate down.
When in the locked state, rotating the outside lever unlocks the
deadbolt without a valid credential being presented.
When in the locked state, presenting a valid credential and
rotating the outside thumbturn does not unlock the deadbolt.
8
All manuals and user guides at all-guides.com
Solution
Lock is installed correctly. Inside lever should not rotate up.
Check the handing.
Check the handing.
Check the handing.
Lock is installed correctly. Outside lever should not rotate up.
Check the handing.
Check the handing.
Check the handing.
Make sure the cam is in the correct position.
Make sure the cam is in the correct position.
Make sure the batteries are installed correctly and are not dead.
Make sure the cable is connected.
Step
—
3d, 3a, 2b
3d, 3a, 2b
3d, 3a, 2b
—
3d, 3a, 2b
3d, 3a, 2b
3d, 3a, 2b
2c
2c
4b
4a
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