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FCC Warning
This device complies with part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired
operation.
Changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance 20cm
between the radiator and your body.
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Thank you for purchasing this Sylvox product. We are glad to offer 12 months free warranty for you.
If you have any questions, please contact us via our after-sales email or website for assistance.
After-sales email: service@sylvoxtv.com
Website: www.sylvoxtv.com
Customer Service Support:
Email: service@sylvoxtv.com
Service Hotline: 8333-SYLVOX (Monday-Friday, 9:00 AM-5:00 PM EST)
Service Hotline: 909-395-9922 (Monday-Friday, 9:00 AM-5:00 PM EST)
Warranty Policy
(1)
When returning an item, please note the following:
1.
Only items purchased directly from www.sylvoxtv.com and authorized resellers can be
returned, such as Amazon, Walmart, Newegg, Wayfair, Aliexpress, etc.
2.
We will not accept any return requests for products purchased from unauthorized third-party
suppliers.
3.
Customer must contact the original vendor with your order ID or purchase proof and the detail
of the product issue at service@sylvoxtv.com to request a return/refund/repair/replace before
returning products. Sylvox will provide you with the shipping label in the mail.
4.
Sylvox are responsible for all return shipping costs for quality problem.
5.
If there is no reason to return the product after installation and use, Sylvox shall have the right
to charge restocking fees of 20% of the product value. (Only accept applications for no reason
return within 7 days after arrival, and freight costs are the responsibility of the customer)
6.
Ensure that the item(s) you are returning is repackaged in the original condition with all the
documentation and accessories that came with it.
7.
If the returned product is not in original packaging: artificial damage causes to affect the
second sale, such as its appearance being damaged, the lack of accessories, etc., we will
deduct the corresponding expenses according to the situation.
8.
We will handle your request once getting your returning item.
(2)
How to return a product for a refund? (30 days money-back guarantee)
To return an item to Sylvox, Please contact the Sylvox team at service@sylvoxtv.com to
submit an after-sales application, we will provide you with the shipping label in the mail.
Please include your original order number or order proof in the email and ensure that the item
is returned within 30 days. No refunds will be issued until the item is received in its original
packaging (with its documentation and accessories).
(3)
Refunds
Once we receive and verify the condition of your product, a refund is initiated. The way your
refund is processed depends on your original payment method.
For credit or debit cards, refunds will be back to the card-issuing bank within 7-10 business
days of receipt of the returned item. Please contact the card-issuing bank with questions
about when the credit will be posted to your account.
(4)
What does the warranty not cover?
(a)
The wrong way of use and improper repair by the user caused the failure or damage.
(b)
Failure or damage caused by transportation, moving, and falling after purchase.
(c)
Other unavoidable external factors cause failure and damage.
(d)
Improper use of the equipment caused by water or other solution of damage.
(e)
Failure caused by a lightning strike or other electric system reasons
( f )
Damage caused by using power supply other than specified voltage.
Warranty
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