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Troubleshooting
If you have any problem, check the couter measures for each symptom listed below. The following
symptoms may have been, caused by inaporopriate adjustment rather than actual malfunction of the
unit. If the trouble pens sts, contact the Customer Care Centre, see back page for contact details.
Symptoms
Please check the power cord plugged in and that the power outlet
works.
No power
Unplug the power cord and plug it in after 60 seconds and restart
the TV.
Please check antenna connection.
Station may be experiencing problems, please tune to another
No picture
station.
Please adjust the settings of contrast and brightness.
Please increase the volume.
Please check TV is under mute mode, press MUTE button on the
remote control.
Please check sound settings.
Good picture but no
If external devices are being used, check their volumes are not set
sound
too low or turned off.
If using AVI or Component inputs, please make sure cables are
connected properly and not loose.
If using DVI to HDMI cable, a separate audio cable is required.
Make sure a headphone jack >s not connected.
Please check antenna connection and antenna condition. If using
Good sound but abnormal
Component input, please check Component connections, incorrect
color or no picture
or loose connections may cause colour problems or cause the
screen to be blank.
Batteries of remote control may have exhausted, if necessary,
please change the batteries.
No response to remote control
Clean the remote control lens. The distance between
LED TV and remote control should be within 8m, within
recommended operating angle and path is free of obstructions.
Although the LED screen is made with high-preci sion technology
and 99.99% or mere of the pixels are effective, black dots may
Colored dots may be present
appear or bright points of light (red. blue, or green) may appear
on the screen
constantly on the LED screen. This is a structural property of the
LED screen and not a malfunction.
Keep the TV away from noisy electrical sources such as cars, hair
dryers, welders, and all optional equioment.
Electrical atmospheric interference such as local or distant ightning
storms may cause picture to break up.
Picture is breaking up
When installing optional equipment, leave some space between
the optional equipment and the TV.
Check the antenna and connection.
Keep the antenna away from any power or inpuVoutput cables.
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Possible solutions
Symptoms
Check your area is covered by Digital Video Broadcasts.
After Auto Tuning only
Try re-tuning or manually tuning missing channels.
some channels are
available
Check that you are using the correct antenna type.
Channel cannot be
Check if the channel has been blocked in the main menu
selected
settings.
Please check connecting USB cable and power supply is
connected.
USB not playing
Hard drive has not been formatted. Please make sure USB disk is
compatible and the multimedia data formats are supported. Only
support FAT32 format for the USB disk.
Picture is distorted,
Compression of video contents may cause distortion especially on
macroblock, small block,
fast moving pictures such as sports and action movies.
dots, pixelization, etc
Check cable connections, make sure a video cable is not
connected
Noise from speaker
to an audio input.
Low signal level may cause sound distortion.
Check if the Off Timer is set to On in the Setup menu.
Sleep Timer may have been enabled.
TV turns off automatically
If there is no signal for about 10 minutes from an input, the TV will
turn off.
TV turns on
Check if the On Timer is set to On in the Setup menu.
automatically
Black bars on each side will be shown on HD channels when
displaying SD (4:3) contents.
Picture is not shown in
Black bars on Top & Bottom will be shown on movies that have
full screen
aspect ratios different from your TV.
Adjust picture size option on your external device or TV to full
screen.
WARNING
Never place a television set in an unstable location. A television set may fall, causing serious
personal injury or death. Many injuries, particularly to children, can be avoided by taking simple
precautions such as:
- Using cabinets or stands recommended by the manufacturer of the television set.
- Only using furniture that can safety support the television set.
- Ensuring the television set is not overhanging the edge of the supporting furniture.
- Not placing the television set on tall furniture (for example, cupboards or bookcases) without
anchoring both the furniture and the television set to a suitable support.
- Not placing the television set on cloth or other materials that may be located between the television
set and supporting furniture.
- Educating children about the dangers of climbing on furniture to reach the television set or its
controls
If your existing television set is being retained and relocated, the same considerations as above
should be applied.
The plug or appliance coupler is used as the disconnect device, the disconnect device shall remain
readily operable.
Possible solutions
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