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TROUBLESHOOTING
Problem
Burner will not light with
match/lighter
Sudden drop in gas
flow or reduced flame
height
Irregular flame pattern,
flame does not run the
full length of burner
All manuals and user guides at all-guides.com
Possible Cause
LP gas tank valve is closed
No gas flow
LP gas tank is low or empty
LP gas leak
Coupling nut and regulator not fully
connected
Obstruction of gas flow
Disengagement of burner to valve
Spider webs or insect nest in burner/
venturi tube
Burner ports clogged or blocked
Out of gas
Excess flow; safely device may have been
activated
Burner ports are clogged or blocked
Prevention/Cured
Make sure regulator is securely attached to the LP
gas tank per " Installing LP Gas Tank" section, then
turn LP gas tank valve to "ON"
Check if LP gas tank is empty.
If empty exchange, refill or replace
If LP gas tank is not empty, refer to "Sudden drop in
gas flow or reduced flame height"
Exchange, refill or replace LP gas tan
1. Turn LP gas tank valve "OFF".
2. Wait 5 minutes for gas to clear
3. Follow "Checking for leaks" section
Turn the coupling nut about one-half to three-
quarter additional turn until solid stop. Tighten by
hand only-do NOT use tools.
1. Clear burner/venturi tube
2. Check for bent hose
Re-engage burner and valve
Clean burner/venturi tube
Clean burner ports
Exchange, refill or replace LP gas tank
1. Turn the control knob to "OFF".
2. Wait 30 seconds and light outdoor fireplace per
"Lighting" section.
3. If flames are too low, resettle overfilling prevention
device:
a. Turn control knob "OFF"
b. Turn LP gas tank valve "OFF" disconnect
regulator turn control knob to "HIGH"
c. Wait one minute
d. Turn control knob to "OFF" reconnect
regulator and leak check connections,
being careful not to fully open valve
e. Light outdoor fireplace per "Lighting" section
Clean burner ports
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