D-Link ShareCenter Shadow DNS-325 Guide D'installation page 4

TrOUBLESHOOTING
SetUP and conFIGUratIon ProBLeMS
1. wHAT IS THE SHArECENTEr SHADOw'S DEFAULT USErNAmE AND PASSwOrD?
Type 'admin' for the username and leave the password blank.
2. I HAvE LOST mY D-LINK CD, wHAT CAN I DO?
You can download the software drivers and user manual from the D-Link website. (See Technical
Support below).
3. wHAT HArD DrIvES ArE COmPATIBLE wITH THE SHArECENTEr SHADOw?
Most SATA hard drives are compatible with the ShareCenter Shadow. Please visit your local D-Link
support site listed on the Technical Support page for an updated list of compatible hard drives.
4. THE HArD DISK LED ON mY SHArECENTEr SHADOw IS OrANGE . IS mY DEvICE
FAULTY?
No. An orange light means that the hard drive (HD) inside the ShareCenter Shadow needs to be
formatted before use. If you have not yet installed the ShareCenter Shadow or if you are inserting
a replacement hard drive, the orange light will indicate that the HD needs to be formatted for
use in the ShareCenter Shadow. Insert the Installation CD into your computer's CD/DVD drive
and follow the instructions to use the Setup Wizard utility to format the inserted disk. A correctly
formatted disk can be identified when the orange LED changes to white.
5. HOw CAN I ACCESS mY SHArECENTEr SHADOw ON THE NETwOrK?
• You can access the device by clicking on the drive letter you have mapped to the device. For
example, if you mapped the drive to 'G drive', open up windows explorer (not Internet Explorer)
and type 'G:' into the address bar.
• You may also access it like a regular Windows share on a network, by typing its IP address into
Windows Explorer as <IP address> (e.g. \\192.168.0.32\), or by using FTP, in which case the
address is ftp://<IP address> .
6. HOw DO I rESET mY SHArECENTEr SHADOw?
Locate the reset button on the back of the ShareCenter Shadow. Press and hold the button (using
an implement such as a straightened paperclip) until the power LED on the front panel starts
flashing. Allow a minute for the device to reset.
Note: Resetting the ShareCenter Shadow to the factory defaults will erase the current
configuration settings. To reconfigure your settings, log into the ShareCenter Shadow Web
interface or alternatively, reinstall the device using the Setup Wizard software supplied on the
CD-ROM.
7. THE DEvICE HAS A USB POrT. CAN I PLUG AN ExTErNAL HArD DrIvE INTO THIS
POrT?
The ShareCenter Shadow does support external additional drives via the USB port. This port can
also be used to connect a USB Printer, UPS, or USB Flash drive.
8. HOw DO I ACCESS THE FTP SErvEr FrOm THE INTErNET?
• If the ShareCenter Shadow connects to the Internet though a NAT gateway or router, you may
need to configure port forwarding. Forward the FTP port (TCP 21 by default) to the IP address
of your ShareCenter Shadow.
• To access your FTP server from the Internet, use the public IP (or domain name) of your
gateway or router (e.g. ftp://mydomain.com).
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