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There is no sound in when connecting to the
TV in HDMI TO TV (eARC/ARC) mode.
; Your device is unable to play the input
signal. Change the TV's audio output to
PCM or Dolby Digital.
(For a Samsung TV: Home (
Settings (
) → All Settings (
→ Expert Settings → Digital Output Audio
Format)
Soundbar does not connect via Bluetooth.
; When connecting a new device, switch to
"BT PAIRING" for connection. (Press the
PAIR button on the remote control or
press the
(Source) button on the body
for at least 5 seconds.)
; If the Soundbar is connected to another
device, disconnect that device first to
switch the device.
; Reconnect it after removing the Bluetooth
speaker list on the device to connect.
(Samsung TV: Home (
Settings (
) → All Settings (
→ Sound Output → Bluetooth Speaker List)
; The automatic TV connection may be
disabled. While the Soundbar is in "BT
READY", press and hold the Left button on
the Soundbar remote control for 5 seconds
to select ON-TV CONNECT. If you see
OFF-TV CONNECT, press and hold Left
button again for 5 seconds to switch the
selection.
; Remove and reconnect the power plug,
then try again.
; Reset the product and try again.
(See page 39.)
) → Menu →
) → Sound
) → Menu →
) → Sound
ENG - 41
Sound drops out when connected via
Bluetooth.
; Some devices can cause radio interference
if they are located too close to the
Soundbar. e. g. microwaves, wireless
routers, etc.
; If your device that is connected via
Bluetooth moves too far away from the
Soundbar, it may cause the sound to drop
out. Move the device closer to the
Soundbar.
; If a part of your body is in contact with the
Bluetooth transceiver or the product is
installed on metal furniture, sound may
drop out. Check the installation
environment and conditions for use.
Bluetooth multi connection does not work.
; When the TV is connected to the soundbar,
Bluetooth multi connection may not
operate. Disconnect the Soundbar from the
TV and try again.
; Check whether the Bluetooth Multi
connection setting is turned on.
(Refer to the "Soundbar does not connect
via Bluetooth." section.)
; Disconnect the device currently playing,
pair with the device that you want to
connect, and reconnect the previous
device.
; If the sound is inaudible even after
connecting properly, refer to the "Sound
drops out when connected via Bluetooth."
section.
Soundbar does not turn on automatically with
the TV.
; When you turn off the Soundbar while
watching TV, power synchronization with
the TV is disabled. First turn off the TV.
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