Guarantee conditions
We provide you with a five-year functional warranty beginning on the date of delivery. The warranty is in
accordance with the conditions below, however it applies only to our wood products (referred to as weka
product) insofar as they consist of wood. Any associated components or parts of the weka product made
from any materials other than wood are not covered by the warranty. Within the warranty period, defective
parts of the goods or the goods themselves shall be replaced free of charge according to our choice, i.e. we
will supply you with the materials without additional costs. However, costs arising as a result of the exchange,
in particular delivery, installation or rebuilding costs and other follow-up costs, are not included in the warranty
claim. Warranty claims may only be submitted in conjunction with the original packing list and the original
proof of purchase. Claims must be made in writing, by fax or by e-mail, to us within the specified period. To
ensure that your claim is handled in good time, be sure to provide a detailed, written description of the
damage, accompanied by photos, as well as reasons as to why weka Holzbau GmbH is responsible for the
defect. Damage is fundamentally excluded from the warranty when
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the weka product does not have the correct base (foundation or otherwise), even if the errors are
minor,
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has deviated from the respective assembly instructions,
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wind speeds in excess of force 7, natural catastrophes or other violent events occur
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the specified load limits (e.g. snow load etc.) have been exceeded,
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any changes (additions or rebuilding) have been made to the product as compared with the assembly
instructions,
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the wood has received insufficient or no care (maintenance: wood protection agent, wood stain etc.).
A causal association with the damage is not generally required. Colour changes typical of wood, cracking,
warping, shrinkage, swelling or similar normal changes deemed to be natural characteristics of wood, and
their consequences, are expressly excluded from the warranty. Further claims and consequential damage are
not generally covered by the warranty conditions. Components made from materials other than wood are
covered only by the statutory warranty provisions and other statutes; they are not covered by the warranty.
Damaged or defective parts must be rejected prior to installation or the warranty claim will otherwise be
void.
Tools
You should have the following tools to hand before beginning assembly!
Tape measure
Drill
Technische Änderungen vorbehalten!
Spirit level
Electric screwdriver
Pencil
Mitre saw / hand disk saw
Spanner
5
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