Warranty - Alice's Garden PORTHOS PH1003SB Mode D'emploi

EN

WARRANTY

• Alice's Garden's warranty covers all parts of the griddle against production defects, and component
flaws, during a 2-year period from the purchase date of the product.
• If a piece is defective within the warranty period, the only way to resolve this is by using the Alice's
Garden After-sales service, within which advice will be given and the affected piece(s) will be repaired
or replaced.
• The Alice's Garden (WALIBUY) warranty is used to substitute damaged pieces, and to cover return
costs incurred by the buyer.
• This warranty is null and void in cases of abuse, misuse, or non-authorised repair of the product. Re-
pairs will be agreed and carried out following the defective piece's arrival at our factory.
• Our products are designed for private and personal use. Professional use will automatically nullify the
warranty.
LIMITATIONS AND EXCLUSIONS TO WARRANTY
• Damage, breakdowns, faults or defects due to external causes (accident, shock, lightning, strong
wind...).
• Faults due to the modification of the construction, and original characteristics of the apparatus.
• Breakdowns that affect pieces that don't comply with those specified by the manufacturer.
• Adjustments made by the buyer without dismantling the apparatus.
• Wear cause by use, adjustments, cleaning and tests that aren't conclusive of damage covered by the
warranty.
• Not following the manufacturer's instructions.
• Repairs needed or damage after a non-authorised person has tried to repair the apparatus without
prior consent from Alice's Garden's After Sales department.
• Improvised or temporary repairs from which may have aggravated the existing damage.
• Damage due to corrosion, oxidation, or an incorrect connection.
• The substitution of pieces due to wear.
• The replacement of missing/damaged pieces on receipt of the product that are not mentioned on the
delivery note.
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