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Problem
It does not
work
Connections or cables are
The battery needs to be
It does not
work
continuously
It suddenly
stopped
working
It is moving
slowly
TROUBLESHOOTING
Possible cause
The battery is not
charged.
disconnected.
charged.
The battery is not fully
charged.
Overload, cut-off
Fuse burnt
The brakes are not
properly adjusted.
It has overloaded
Bad driving condition.
The tires / wheels are
damaged.
Solution
Charge the battery, check if the red
light is on.
Check that the battery is firmly seated
in the product.
Charge the battery, check if the red
light is on.
Make sure the power cable is well
connected.
The battery may need to be replaced.
Overloading may result in product
failure. Turn off the product, wait 15
seconds, then turn it on again.
Overloading can burn fuses, you may
have to replace them. For this, contact
the after-sales service.
Prior to this, check the condition of all
cables and connectors.
Check the condition of the brakes, and
try to loosen. If this does not work,
please contact the after-sales service.
Check that the user weighs less than
the previously recommended weight.
Check that there are no objects
obstructing the proper operation of
the product.
Make sure you are on flat, dry, and
constant ground.
Check the condition of the wheels of
the product.
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