U.S.Robotics USR5420 Mode D'emploi page 5

product will be uninterrupted or error free, or that all defects in software products will be corrected.
1.10 U.S. ROBOTICS shall not be responsible for any software or other CUSTOMER data or information contained in or
stored on this product.
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2.1 CUSTOMER assumes full responsibility that this product meets CUSTOMER specifications and requirements.
2.2 CUSTOMER is specifically advised to make a backup copy of all software provided with this product.
2.3 CUSTOMER assumes full responsibility to properly install and configure this product and to ensure proper installation,
configuration, operation and compatibility with the operating environment in which this product is to function.
2.4 CUSTOMER must furnish U.S. ROBOTICS a dated Proof of Purchase (copy of original purchase receipt from U.S.
ROBOTICS or its authorised reseller) for any warranty claims to be authorised.
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3.1 CUSTOMER must contact U.S. ROBOTICS Technical Support or an authorised U.S. ROBOTICS Service Centre within the
applicable warranty period to obtain warranty service authorisation.
3.2 Customer must provide Product Model Number, Product Serial Number and dated Proof of Purchase (copy of original
purchase receipt from U.S. ROBOTICS or its authorised reseller) to obtain warranty service authorisation.
3.3 For information on how to contact U.S. ROBOTICS Technical Support or an authorised U.S. ROBOTICS Service Centre,
please see the U.S ROBOTICS corporate Web site at: www.usr.com
3.4 CUSTOMER should have the following information / items readily available when contacting U.S. ROBOTICS Technical
Support:
· Product Model Number
· Product Serial Number
· Dated Proof of Purchase
· CUSTOMER contact name & telephone number
· CUSTOMER Computer Operating System version
· U.S. ROBOTICS Installation CD-ROM
· U.S. ROBOTICS Installation Guide
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4.1 In the event U.S. ROBOTICS Technical Support or its authorised U.S. ROBOTICS Service Centre determines the product
or part has a malfunction or failure attributable directly to faulty workmanship and/or materials; and the product is
within the TWO (2) YEAR warranty term; and the CUSTOMER will include a copy of the dated Proof of Purchase (original
purchase receipt from U.S. ROBOTICS or its authorised reseller) with the product or part with the returned product or
part, then U.S. ROBOTICS will issue CUSTOMER a Return Material Authorisation (RMA) and instructions for the return
of the product to the authorized U.S. ROBOTICS Drop Zone.
4.2 Any product or part returned to U.S. ROBOTICS without an RMA issued by U.S. ROBOTICS or its authorised U.S.
ROBOTICS Service Centre will be returned.
4.3 CUSTOMER agrees to pay shipping charges to return the product or part to the authorised U.S. ROBOTICS Return
Centre; to insure the product or assume the risk of loss or damage which may occur in transit; and to use a shipping
container equivalent to the original packaging.
4.4 Responsibility for loss or damage does not transfer to U.S. ROBOTICS until the returned product or part is received as
an authorised return at an authorised U.S. ROBOTICS Return Centre.
4.5 Authorised CUSTOMER returns will be unpacked, visually inspected, and matched to the Product Model Number and
Product Serial Number for which the RMA was authorised. The enclosed Proof of Purchase will be inspected for date of
purchase and place of purchase. U.S. ROBOTICS may deny warranty service if visual inspection of the returned product
or part does not match the CUSTOMER supplied information for which the RMA was issued.
4.6 Once a CUSTOMER return has been unpacked, visually inspected, and tested U.S. ROBOTICS will, at its sole discretion,
repair or replace, using new or reconditioned product or parts, to whatever extent it deems necessary to restore the
product or part to operating condition.
4.7 U.S. ROBOTICS will make reasonable effort to ship repaired or replaced product or part to CUSTOMER, at U.S.
ROBOTICS expense, not later than TWENTY ONE (21) DAYS after U.S. ROBOTICS receives the authorized CUSTOMER
return at an authorised U.S. ROBOTICS Return Centre.
4.8 U.S. ROBOTICS shall not be liable for any damages caused by delay in delivering or furnishing repaired or replaced
product or part.
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5.1 THIRD-PARTY SOFTWARE: This U.S. ROBOTICS product may include or be bundled with third-party software, the use of
which is governed by separate end-user license agreements provided by third-party software vendors. This U.S.
ROBOTICS Limited Warranty does not apply to such third-party software. For the applicable warranty refer to the end-
user license agreement governing the use of such software.
5.2 DAMAGE DUE TO MISUSE, NEGLECT, NON-COMPLIANCE, IMPROPER INSTALLATION, AND/OR ENVIRONMENTAL
FACTORS: To the extent permitted by applicable law, this U.S. ROBOTICS Limited Warranty does not apply to normal
wear and tear; damage or loss of data due to interoperability with current and/or future versions of operating system
or other current and/or future software and hardware; alterations (by persons other than U.S. ROBOTICS or authorized
U.S. ROBOTICS Service Centres); damage caused by operator error or non-compliance with instructions as set out in
the user documentation or other accompanying documentation; damage caused by acts of nature such as lightning,
storms, floods, fires, and earthquakes, etc. Products evidencing the product serial number has been tampered with or
removed; misuse, neglect, and improper handling; damage caused by undue physical, temperature, or electrical
stress; counterfeit products; damage or loss of data caused by a computer virus, worm, Trojan horse, or memory
content corruption; failures of the product which result from accident, abuse, misuse (including but not limited to
improper installation, connection to incorrect voltages, and power points); failures caused by products not supplied
by U.S. ROBOTICS; damage cause by moisture, corrosive environments, high voltage surges, shipping, abnormal
working conditions; or the use of the product outside the borders of the country or territory intended for use (As
indicated by the Product Model Number and any local telecommunication approval stickers affixed to the product).
5.3 TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN
LIEU OF ALL OTHER WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION
OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-
ION ION IONS S S S S ION
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