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Problem
Cannot connect to Wi-Fi
network
If your radio can connect to
the network successfully,
but is unable to play
particular stations
No sound
Cause
Network down
Router restricts access to
listed MAC addresses
Insufficient Wi-Fi signal
strength
Unknown encryption
method
Firewall preventing access
Solutions
Confirm that a Wi-Fi or Ethernet Wired connected PC can
access the internet (i.e. can browse the web) using the same
network.
• Check that a DHCP server is available, or that you have
configured a static IP address on the radio.
• Check that you firewall is not blocking any outgoing ports.
As a minimum the radio needs access to UDP and TCP ports
80,443 and 8008, DNS port 53.
Obtain the MAC address from Configuration > Information >
Network > Wi-Fi MAC and add to the allowed equipment list
on your access point.
Note: The radio has separate MAC addresses for wired and
wireless networks.
Check distance to router; see if a computer can connect to the
network in this location
• Optimize the distance of the router's location
Change encryption method on router. The radio supports
WEP, WPA, WPA2
Windows Media Player:
varies — non-Microsoft firewalls may require configuration
for UPnP.
• The station is not broadcasting at this time of the day
(remember it may be located in a different time zone).
• The station has too many people trying to attach to the radio
station server and the server capacity is not large enough.
• The station has reached the maximum allowed number of
simultaneous listeners.
• The link on the radio is out of date. This is updated
automatically every day, so the next time you turn on the link
will be recognized.
• Adjust the volume level of the external powered speaker.
• Please check if the power of the external powered speaker is
switched on.
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