Lionel Limited Warranty Policy & Service - Lionel LionChief 0-8-0 Mode D'emploi

Lionel Limited Warranty Policy & Service
T
his Lionel product, including all mechanical and electrical components, moving parts, motors and structural components, with the
exception of Lamps, LED's, Traction Tires and smoke unit batting are warranted to the original owner/purchaser for a period of
ONE YEAR from date of Purchase against defects in materials or workmanship.
This warranty does NOT cover the following:
• Normal wear and tear
• Defects appearing in the course of commercial use
• Damage resulting from abuse / misuse of the products
Modification to this product in any way; visually, mechanically or electrically and / or evidence of any attempt of consumer repair voids the
warranty in its entirety.
Any warranted item from a Ready-To-Run O gauge set which is found to be defective in original materials or workmanship and is delivered
by the original owner/purchaser to Lionel LLC or a Factory Trained Authorized Service Station MUST be accompanied by the original
receipt or gift receipt from the original place of purchase. The product will be repaired or replaced without charge for parts or labor.
In the event the defective item cannot be repaired and a suitable replacement is not available, Lionel will offer to replace the product with a
comparable model (at the discretion of Lionel LLC), if available.
In no event shall Lionel LLC be held responsible for incidental or consequential damages.
S
ome states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.
This warranty gives you specific legal right and you may have other rights which vary from state to state.
Instructions for Obtaining Service
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o obtain service please contact Lionel Customer Services at 586-949-4100 option 2 Monday through Friday 9am to 5pm EDT. You can
also contact us online at: TalkToUs@Lionel.com Having the product accessible during the call will help expedite the service process. Our
Customer Service Representatives are required to walk you through some simple troubleshooting steps to help identify / resolve the problem with
your specific product. In the event a product, sent in for repair, is found to be in proper working order a handling fee of $50.00 will be charged
to the customer.
If it is deemed your product must be sent to Lionel LLC for repair you will be assigned a Return Authorization Number to
identify and track your repair. Please, under no circumstances, send a product to Lionel LLC without a Return Authorization
Number. Items received without a Return Authorization Number will be refused for delivery. The Return Authorization Number
must be clearly printed on the outer shipping carton.
Warranty Information
P
lease complete the information below and keep it, along with a copy of the original DATED sales receipt. The sales receipt must be presented
when requesting warranty service.
Name _________________________________________________________________________
Address ________________________________________________________________________
City, State, Zip ________________________________________________________________
Daytime Phone Number (________)____________________________________________________
Email address __________________________________________________________________
Product Number (example: 6-30208) _____________________________________________________
Product Name (Name on the Set Box) _____________________________________________________
Place of Purchase _____________________________________________________
Date of Purchase _____________________________________________________
Lionel Customer Services
6000 Victory Lane
Concord, NC 28027.
©2015 L L.L.C., C
IONEL ONCORD
U S A
NITED TATES OF MERICA
P C
RINTED IN HINA
, NC 28027