Ashley M9X432 Manuel Du Propriétaire page 14

Troubleshooting
In the event that the power foundation fails to operate, assess the symptoms and possible solutions
SYMPTOMS
Head, Foot and/or Neck lift function has minor interference durling
operation.
Excessive massage motor noise.
A clicking noise is heard under the bed when raising or lowering.
Massage motor overheats or stops.
All manuals and user guides at all-guides.com
provided in the chart below.
Customer Service Toll Free: 1 ( 800 ) 248-5988
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SOLUTIONS
Check batteries in remote control, replace with three (3) new AAA
batteries if necessary.
Make sure that you are following the duty cycle of the motors (do
not operate more than [2] minutes in an [18] minute time period or
approximately 10% duty cycle).
Press the lift buttons squarely and accurately.
Remote control may be experiencing common Radio Frequency
Interference from other radio transmitting devices. Wait several
seconds, and then try pressing appropriate button again, See FCC
COMPLIANCE statement on page 1 of this guide.
If the bed is located on hard surface flooring, place carpet pieces or
rubber pieces (not included) under each leg.
Using the remote control, elevate the head, foot or neck section
a short distance to realign the lift/lower mechanisms with the bed
support platform.
Verify that your MottoSleep Power Foundation is not positioned
against a wall, nightstand, or other object that may cause the
vibration or noise.
If the ASHLEY Power Foundation is installed over a bed frame, verify
that the massage motors are not causing the bed frame (or bed
frame components) to vibrate.
Verify that the headboard attachment hardware is properly tightened
(if used).
This is normal. The lift motor relays "click" when they are engaged.
No action is required.
If the vibration motor overheats, the thermal protection will turn the
motor off. Wait 30 minutes, turn the massage back on. If it does not
come on, turn it off and report the situation to customer service.