Troubleshooting Guide; Guide De Dépannage - BEMIS FLOW Serie Manuel Du Propriétaire

TROUBLESHOOTING GUIDE

Guide de dépannage
Condition Possible Cause
Water doesn't flow Connections my not
from the faucet when be properly made.
activated by infrared
sensor and/or hand
spray is pulled down.
Water shut off valves
are not open.
Faucet handle
is closed.
Batteries have been
depleted or are
installed incorrectly.
Sensor is not clean or
doesn't have a
clear vision.
Filter is blocked.
Sensor is not
working properly.
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Solution
Use the instruction document to verify
all connections were properly made.
This will ensure water will flow correctly
inside the faucet.
Verify the water shut off valves are
open. This will ensure the faucet is
supplied with water.
Open the handle fully. Handle must be
in the open position for the water to
flow when sensors are active. If water
flows when the handle is closed, the
manual override is opened. Turn the knob
on the control box clockwise until
completely closed.
Verify the batteries are charged/good
and in the correct +/- polarity. Change or
reorient batteries if needed.
Make sure the sensor is clean (even
water might block its vision). Wave hand
in front of infrared sensor within a distance
of 2.5" (6cm) and pull the handspray (The
distance of 2.5" (6cm) will be shorter if
people wave with a darker hand or darker
objects. The darker the object, the shorter
the sensor will reach). Check for water flow.
Open the override to see if water
will flow in manual mode. If no water
flows, close the water feed to the
faucet. Disconnect the top water feed
to the control box and verify the filter is
clean. Close manual override and try the
sensors again.
Wave hand in front of infrared sensor again
within a distance of 2.5" (6cm), to see if
the sensor eye flashes a red light. If the
sensor does not flash a red light, replace
the faucet body. If the sensor flashes a red
light but you do not hear a clicking sound
coming from the control box, replace the
control box.
Condition Possible Cause
Water doesn't flow Faucet handspray
when the handspray feature needs to reset.
is pulled down.
(Water flows only
when faucet is
activated with
infrared sensor).
Water doesn't Faucet Handspray
flow when faucet is feature needs to reset.
activated with
infrared sensor.
(Water only flows
when the handspray
is pulled down).
Water drips from Water dripping occurs
the faucet. when the handle is in
the OPEN position.
Water dripping occurs
when the handle is in
the CLOSE position.
Water flow is Faucet handle is not
diminished open fully. Filters may
have debris.
Water flow doesn't Manual override might
automatically stop be slightly open.
after 3 minutes.
Solution
Make sure the handle is in the open
position and the sensor is clean (even
water might block its vision). Wave your
hand in front of infrared sensor once at
a distance of 2.5" (6cm) making sure not
to wave back and fourth (activating and
immediately deactivating the sensor). If no
water flows, replace the faucet body.
Make sure the handle is in the open
position and the sensor is clean (even
water might block its vision). Wave your
hand in front of infrared sensor once at
a distance of 2.5" (6cm) making sure not
to wave back and fourth (activating and
immediately deactivating the sensor). If no
water flows, replace the faucet body.
Manual override might be slightly open.
Close the manual override on the control
box by turning the knob clockwise until
completely closed.
Change the faucet cartridge.
Open the handle fully and test the flow. If
the water flow is still diminished, clean the
filter found in the top part of the black
control box and clean the aerator and
nipples on the faucet head.
Verify if manual override on the control
box is closed (turn the knob clockwise until
completely closed). If it's open, close it and
do the test again. If the manual override is
already closed, wave your hand in front of
the infrared sensor to activate the water
flow and repeat the movement to stop the
water flow.
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