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Defects in consumables (i.e. components that are expected to require
regular replacement such as but not limited to batteries) as well as defects
caused by overcharging;
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Unreasonable costs or expenses related to modifications or demolitions
of the space in which the Bang & Olufsen Product is placed during the
process of repair; and/or
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Costs for cleaning the screen due to external influences.
Defects claimed under the Warranty are rectified at Bang & Olufsen's
discretion within the rules of the marketing and consumer law. Rectification
is ensured by way of (i) repairing the defective Bang & Olufsen Product, (ii)
inserting remanufactured parts into the Bang & Olufsen Product, and/or
(iii) replacing the Bang & Olufsen Product with a new product equivalent in
performance and reliability to the Bang & Olufsen Product. Replacement of
limited or special edition Bang & Olufsen Products depends on the availability
of the Bang & Olufsen Products in question. Where the Bang & Olufsen
Product cannot be repaired (damage is considered as total loss) and where
exchange is not feasible, compensation is offered on a pro-rata basis of the
purchase price.
All exchange modules become property of Bang & Olufsen.
Exclusions and limitations
Bang & Olufsen is not liable for the damage or loss of any programs, data
and/or media content during the repair process. Bang & Olufsen strongly
recommends customers to ensure that, if possible, all data is backed up prior
to requesting repair services from Bang & Olufsen. The Warranty will not
operate if the serial number has been defaced or altered or if non-authorized
modifications in the software have been made.
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