Troubleshooting; Warranty - HENX H36CF900HE Mode D'emploi

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14. Troubleshooting

PROBLEM
Blower doesn't work.
The air velocity
decreases obviously.

15. Warranty

HENX Warranty policy
2 year limited warranty on HENX outdoor
power equipment and 2 year limited
warranty on HENX battery packs and
chargers.
Please contact Q-stion Customer Service
at +800 - 86286286 any time you have
questions or warranty claims.
Limited service warranty
FOR TWO YEARS from the date of original
retail purchase, this HENX product is
warranted against defects in material or
workmanship. Defective product will receive
free repair.
FOR TWO YEARS from the date of original
retail purchase, the HENX ONE System
battery pack and charger are warranted
against defects in material or workmanship.
Defective product will receive free repair.
This warranty does not cover routine
maintenance parts and consumables that
can wear out from normal use within the
warranty period.
a. This warranty applies only to the original
purchaser from an authorized HENX
retailer and may not be transferred.
18
CAUSE
The battery pack is not
•
attached to the blower.
No electrical contact
•
between the blower and
battery
The battery pack is
•
depleted.
The battery pack or
•
blower is too hot.
Excessive wearing of
•
motor fan.
The air inlet is blocked by
•
debris.
b. The warranty period for any HENX
c.
d. This warranty does not cover the
e.
f.
How to obtain service
For warranty service, please contact Q-stion
customer service at +800 - 86286286 or
mail contact@henxgarden.eu.
SOLUTION
Attach the battery pack
•
to the blower.
Remove battery, check
•
contacts and reinstall
the battery pack.
Charge the battery pack.
•
Cool the battery pack
•
and blower until the
temperature drops
below 152°F (67°C).
Contact Q-stion service
•
center for repair.
Remove the battery
•
pack, clear the debris.
product or part used for industrial,
professional or commercial purpose is
ONE year.
This warranty is void if the product has
been used for rental purpose.
damage resulting from modification,
alteration or unauthorized repair.
This warranty only covers defects
arising under normal usage and does
not cover any malfunction, failure or
defect resulting from misuse, abuse
(including overloading of the product
beyond capacity and immersion in
water or other liquid), accidents, neglect
or lack of proper installation, and
improper maintenance or storage.
This warranty does not cover normal
deterioration of the exterior finish,
including but not limited to scratches,
dents, paint chips, or to any corrosion
or discoloring by heat, abrasive and
chemical cleaners.