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TROUBLE SHOOTING GUIDE
Control
board
not
sending
power to air switch.
Air switch has failed.
Display is Flashing "E3"
Possible Causes
The hopper is out of pellets.
The air damper is too far open
for a low feed setting.
The burnpot holes are blocked.
The
air
inlet,
the
chambers, or exhaust system
has a partial blockage.
The hopper safety switch has
failed or hopper is open.
The auger shaft is jammed.
The auger motor has failed.
The
Proof
of
Fire
thermodisc has malfunctioned.
The
control
board
sending power to the POF
thermodisc
or
other
system components.
There should be a 5-volt current (approximately) going to the air switch after the
stove has been on for 30 seconds.
To test the air switch, you will need to disconnect the air hose from the body of the
stove. With the other end still attached to the air switch, very gently suck on the loose
end of the hose (you may want to remove the hose entirely off the stove and the air
switch first and make sure it is clear). If you hear a click, the air switch is working. BE
CAREFUL TOO MUCH VACUUM CAN DAMAGE THE AIR SWITCH.
Possible Remedies: (Unplug stove first when possible)
Refill the hopper.
If on the low setting, you may need to close the damper all the way.
Remove the burnpot and thoroughly clean it.
interior
Follow all cleaning procedures in the maintenance section of the owner's manual.
When operating the unit, be sure the hopper lid is closed so that the hopper safety
switch will activate. Check the wires leading from the hopper safety switch to the
control panel and auger motor for secure connections. Use a continuity tester to test
the hopper safety switch; replace if necessary.
Start by emptying the hopper. Then remove the auger motor by removing the auger
pin. Remove the two bolts that hold the auger bracket to the auger tube. The auger
bracket will now be able to be removed from the auger tube. Remove the two bolts on
the side of the auger tube to remove the lower bearing of the auger. Pull the auger out
of the tube to free the jam. Inspect auger before replacing.
Remove the auger motor from the auger shaft and try to run the unit. If the motor will
turn, the shaft is jammed on something. If the motor will not turn, the motor is bad.
Temporarily bypass the POF thermodisc by disconnecting the two wires and
connecting them with a short piece of wire. Then plug the stove back up. If the stove
(POF)
comes on and works, you need to replace the POF thermodisc. This is for testing only.
DO NOT LEAVE THE THERMODISC BYPASSED. Your blowers will never shut off, and if
the fire went out, the auger will continue to feed pellets until the hopper is empty with
the POF thermodisc bypassed.
is
not
There should be a 5-volt (approximately) current going to the POF thermodisc after
the stove has been on for 10 minutes.
auger
17
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