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When your stove acts out of the ordinary, the first reaction is to call for help. This guide may save time and money by
enabling you to solve simple problems yourself. Problems encountered are often the result of only five factors: 1) poor
fuel; 2) poor operation or maintenance; 3) poor installation; 4) component failure; 5) factory defect. You can usually solve
those problems related to 1 and 2. Your dealer can solve problems relating to 3, 4 and 5. Refer to diagrams on page 25
to help locate indicated parts. For the sake of troubleshooting and using this guide to assist you, you should look at your
heat level setting to see which light is flashing.
• Disconnect the power cord before performing any maintenance! NOTE: Turning the ON/OFF Switch to "OFF" does not
disconnect all power to the electrical components of the stove.
• Never try to repair or replace any part of the stove unless instructions for doing so are given in this manual. All other
work should be done by a trained technician.
Display is Flashing "E1"
Possible Causes
The
convection
blower
overheating and tripping the
internal temperature shutoff.
The stove is being left on the
highest setting for extended
periods of time.
Fuel other than wood pellets is
being burned in the stove.
Power surge or brown out
situation.
High
Limit
Switch
malfunctioning.
Display is Flashing "E2"
Possible Causes
Airflow switch hose or stove
attachment pipes for hose are
blocked.
The air inlet, burnpot, interior
combustion
air
chambers,
combustion blower, or exhaust
pipe are blocked with ash or
foreign material.
The firebox is not properly
sealed.
Vent pipe is incorrectly installed. Check to make sure vent pipe installation meets criteria in owner's manual.
Airflow switch wire connections
are bad.
Combustion blower failure.
Control
board
not
sending
power to combustion blower.
© 2021 United States Stove Company
Possible Remedies: (Unplug stove first when possible)
is
Clean any dust off of the windings and fan blade. If oiling the blower does not help,
the blower may be bad.
If operating the heater on the highest heat setting, the room temperature could
increase enough and lead to potential overheating situations. If this happens, try
operating at a lower heat setting.
This pellet stove is designed and tested to use wood pellets. Check for signs of fuel
other than wood pellets. No other types of fuel have been approved for this pellet
stove. If there are signs of other types of fuel being used, stop using them immediately.
A power surge, spike, or voltage drop could cause the high limit switch to trip. Use a
surge protector.
is
If the other items check out OK, replace the high limit switch.
Possible Remedies: (Unplug stove first when possible)
Unhook air hose from the air switch and blow through it. If air flows freely, the hose
and tube are fine. If air will not flow throw the hose, use a wire coat hanger to clear
the blockage.
Follow all cleaning procedures in the maintenance section of the owner's manual.
Make sure the door is closed and that the gasket is in good shape.
Check the connectors that attach the gray wires to the air switch.
With the stove on, check to see if the combustion blower is running. If it is not, you will
need to check for power going to the combustion blower. It should be a full current. If
there is power, the blower is bad. If there is not, see #7.
If there is no current going to the combustion blower, check all wire connections. If all
wires are properly connected, you have a bad control board.
TROUBLE SHOOTING GUIDE
16
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