Preparing for installation
Do you have old equipment already in place?
You will need to uninstall it first.
Before installing your Helix gateway, you must uninstall and set
aside the devices used for your previous services (if applicable):
1. Internet modem
2. Wi-Fi router
3. TV terminal
4. Wi-Fi pods
Tip: Set your smartphone to data mode
in order to access the Internet after
unplugging your old modem.
Are you subscribed to Videotron's
Home Phone service?
Leave the cable phone
modem plugged in.
Only one coaxial wire?
See the pamphlet: Divider
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Starting installation
Easily install your Helix Fi gateway thanks to the Helix Fi app
and its step-by-step interactive guide.
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1. Download the Helix Fi app
Google Play.
2. Open the Helix Fi app
on your mobile device.
3. Log in
using your Helix username and password.
4. Select Enable my gateway.
once you have logged in.
5. Click on Start
and follow the instructions listed in the
Helix Fi app.
The Helix Fi app also lets you manage your Helix Internet
services once installation is complete.
Need more information on self-installation?
go.videotron.com/install
Disponible sur
in the App Store or on
A screen will appear
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