NewAge Products PLATINUM Guide D'installation Et Mode D'emploi page 5

NEWAGE PRODUCTS INC. PLATINUM GRILLS
MANUFACTURER WARRANTY
PROOF OF PURCHASE IS REQUIRED
TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call our
customer service team:
Register your NewAge Products purchase online for quicker customer
assistance and access to exclusive benefits
Visit www.newageproducts.com/register/
Warranty Claim
For warranty service please contact NewAge Products at
1-877-306-8930; or support@newageproducts.com
Please review all warranty details below, prior to contacting NewAge Products for a claim.
Scan the QR code on the right to access our support page or
visit www.newageproducts.com/contact-us/
NewAge is proud to offer a complete product warranty for a period of (Five years from the date of purchase. ) Subject to the limitations and disclaimers set
forth below or in other product documentation, NewAge provides the following additional warranties to the initial customer;
Length of Warranty Warranty Covered Items
5 Years
Rotisserie Forks and Spit, Rotisserie Rollers, Grill grates, Grease Trays, Ceramic
Rotisserie Burner, Ceramic Sear Burner, H shaped Burner and Side Burners
10 years
Stainless steel grill hood / burner box/ Interior Brackets
When this product is installed, operated and maintained according to the instructions attached to or furnished with the product, NewAge Products
Inc. will replace the defective product or parts if the part fails as a result of defective materials or workmanship for the warranty duration from the
purchase date of the product.
1. Service calls to correct the installation of any NewAge products or to instruct you how to use or install them.
2. Damage resulting from products caused by accident, misuse, abuse, fire, flood, improper installation, acts of God, neglect, modification or
mishandling, improper maintenance & storage.
3. Products damaged by improperly loading beyond the specified maximum weight capacity outlined in the instructions provided with the
product.
4. Repairs or replacement when your product is used in other than normal, residential use, such as a commercial environment, or handled in
anyway inconsistent with the installation instructions included with the product.
5. Cosmetic damage that occurs after customer purchasing the product, including scratches, dings, dents, corrosion, or stains in the material that
does not affect the structural or functional capability of the product.
6. Surfaces damaged due to improper use of chemicals, and detergents.
7. Discoloration due to the high heat, for example beside a grill, is a trait of stainless steel.
8. Surface rust resulting from acid rain or environmental chemicals
9. Replacement parts for NewAge products outside Canada and the United States.
10. Loss due to theft.
11. Damage resulting from use of the product contrary and not in accordance to the instruction manual.
12. Any labor costs during the warranty period.
The 304 stainless steel material used in the construction of NewAge Platinum Grill is highly rust resistant, however, chlorine in the air from
swimming pools or the salt from sea air may cause surface rust to appear and even create some pitting corrosion if left on the product. We suggest
cleaning all stainless steel surfaces at least every two weeks to keep your Grill in prime condition. The chemical reaction from salt is easy to
prevent however it is more difficult when left on the surface.
IMPLIED WARRANTIES, INCLUDING TO THE EXTENT APPLICABLE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,
ARE EXCLUDED TO THE EXTENT LEGALLY PERMISSIBLE. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO ONE YEAR, OR
THE SHORTEST PERIOD ALLOWED BY LAW. THIS WARRANTY IS LIMITED TO THE ORIGINAL BUYER. Some states and provinces do not allow limitations
on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific legal rights, and
you also may have other rights that vary from state to state or province to province.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AT OUR DISCRETION
AS PROVIDED HEREIN. NEWAGE SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not
allow the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty
gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.
LIMITED WARRANTY
WHAT IS COVERED
WHAT IS NOT COVERED
DISCLAIMER OF IMPLIED WARRANTIES
• Name, address and telephone number
• Product Name / SKU Number
• A clear, detailed description of the problem
• Proof of purchase including order number
Scan this QR code with the camera
on your mobile device to visit the
NewAge Products Support Hub
www.newageproducts.com/support-hub/
Cost to NewAge
Materials
Materials
Cost to Customer
Shipping
Shipping