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Troubleshooting
This troubleshooting guide is for general aid only. For service and installation issues or concerns, call
1-800-4-KOHLER.
Interface Troubleshooting Table
Symptoms
1.
Control panel is not lit.
2.
The interface power
indicator pulses but does
not turn on.
The interface functions
3.
normally but no water
flows from the
components.
4. Continuous flow.
5. Primary and auxiliary
interface are lit, but
auxiliary interface does
not appear to function.
6. Display is difficult to read. A. Contrast is not optimized.
7.
Massage and temperature
therapy does not work.
Kohler Co.
Probable Cause
A. Power supply is not plugged
into the outlet.
B. Power supply connection to the
media module may be loose or
disconnected.
C. Interface cable connections may
be loose or disconnected.
D. Circuit breaker has been
tripped.
E. The media module memory
may require resetting.
F.
If none of the recommended
actions for the above issues
correct the symptom, the valve
or interface requires servicing.
A. Interface cable connections may
be loose or disconnected.
B. If the above recommended
action does not correct the
symptom, the interface or valve
requires servicing.
A. Inlet/outlet fittings may be
blocked.
B. Hot and cold water supplies are
not turned on.
C. The valve or media module
memory may require resetting.
D. System error.
E. If none of the recommended
actions for the above issues
correct the symptom, the media
module requires servicing.
A. System will not switch off.
A. Lock-Out function is enabled.
B. Brightness is not optimized.
A. Massage and temperature
therapy functions are not
enabled.
7
Recommended Action
A. Plug the power supply into the
outlet.
B. Check power supply connections to
the media module and reconnect if
needed.
C. Check all interface cable
connections, connect if needed.
D. Reset the circuit breaker.
E. Disconnect and reconnect the
power supply from the media
module.
F.
Contact your Kohler Co.
Authorized Service Representative.
A. Check all interface cable
connections, connect if needed.
B. Contact your Kohler Co.
Authorized Service Representative.
A. Check the inlets and outlets for
blockage or debris. Clean the inlet
screens. Refer to the "Clean the
Inlet Screens" section in the Valve
Homeowners Guide.
B. Turn on the water supply to the
valve.
C. Disconnect and reconnect the
power supply from the valve and
media module.
D. Check the user interface for an
error code. Refer to the
"Diagnostics" section in the Digital
Interface Homeowners Guide.
E. Contact your Kohler Co.
Authorized Service Representative.
A. Turn off the water and power
supply and contact your Kohler Co.
Authorized Service Representative.
A. Disable in setup mode.
A. Adjust contrast in the user interface
setting menu.
B. Adjust the brightness in the user
interface setting menu.
A. Enable the massage and
temperature therapy functions
using the user interface.
1069763-5-F
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